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#1
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Avid repair cost
So my 11r has started to have the clock issue / no sound.
It let me down on a gig recently. So I called Avid tech support, only to find out its gonna cost me $425 to have repaired. Seems a little steep. Thoughts? |
#2
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Re: Avid repair cost
Given that "repair" is probably done as a board exchange (or possibly a whole new or refurbished unit), that doesn't seem out of line. If the repair comes with a fresh warranty, so much the better.
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#3
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Re: Avid repair cost
wow, thats steep considering you can buy used 11R's (non ERXP) for about that price.
I guess your 11R is out of warranty? If you don't currently have PT10 and want it, it would be cheaper for you to just buy a new Eleven Rack - you can usually find them on eBay for $699 - $750 - New, from authorized Avid re-sellers. That includes the ERXP, PT10, a new iLok and of course a standard warranty
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Brian Windows 11 Pro | macOS 12 Pro Tools 2022 benonistudio.com Youtube Channel - benonistudio Plugin Deals @benonistudio |
#4
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Re: Avid repair cost
That's some boolsh*t right there.
Isn't the clock problem caused by a couple of cheap capacitors that they inadequately screen tested during production? $425! $425. I think they're givin' ya the root mate. |
#5
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Re: Avid repair cost
I had the same scenario, mine had been in use over a year when the 44.1 issue showed up. I had the same cost quoted to me and while I was trying to figure out where I was going to dig up an extra $425, I recieved a survey from Avid about my recent issue. My response to the survey was BRUTALLY honest and within a week I recieved a offer to fix my 11Rack at no cost. My faith in Avid (as well as my 11R) are now fully restored.
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#6
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Quote:
That's how u win customers - thumbs up Everyone is there a date code i should stay away from ??? Will I get the expansion pack with my PT10 bundle purchase??
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
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