License has expired in the future

[polycorn]

Hey guys 'n gals,

I have an PT ultimate subscription that should renew in December. Automatically as far as I know.

My account shows me this weird message though:

"Your Software Updates + Support Plan expired on Dec 02, 2019"

See also the attached image.

Is it just me or does this look like time travelling?
Do some of you have a similar thing?

Thanks! Poly
---

[LightWing]

Contact Avid on that one. Even THEY can't do a Time Warp (Again). :)

[jeffro]

Looks like there was a series of billing errors (multiple failed attempts) back in Dec 2018, so I started a support case for you to get more info and get this resolved.

[polycorn]

Thanks Jeffro, there was something wrong in 2018: my Wallet was stolen so my creditcard was replaced. But all is taken care of on that front so this is just a weird remainder of that event.

Do I need to do something, supply details or something?

Cheers, Poly (Harmen)

[DigiTechSupt]

Originally Posted by polycorn

Thanks Jeffro, there was something wrong in 2018: my Wallet was stolen so my creditcard was replaced. But all is taken care of on that front so this is just a weird remainder of that event.

Do I need to do something, supply details or something?

Cheers, Poly (Harmen)

Coordinated this with the Web Store team. They'll be in contact through Email via Support Case soon.

Sorry for the inconvenience,
Tope

[polycorn]

Thanks Tope, it hurts but a couple of HDX cards will probably make the pain go away, I’ll Pm you my address


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