EuControl 3.1 Macro Keystroke commands not working

[jtwinpcola]

Even though I've had my Artist Control and Artist Mix for several months, I'm just now starting to dig deeper into their functionality. Everything (except the infamous "Mix/Edit Windows follows bank selection", of course) seems to be working pretty well but I can't get any "Key" commands to work inside the macros for the Soft Keys on the Artist Control. The EUCON commands and the "Jump to Page" commands work just fine.

I then decided to look at the macro commands for a bunch of the Avid default pages and I noticed something. None of the defaults utilize any Key commands! Every one of them (that I looked at) utilize either a EUCON command or a Jump to Page command or both. Does this mean that Key commands don't work, or am I doing something wrong?

The reason I'm wanting to do this is that I saw where one guy posted a macro series that would supposedly scroll the screen a definable number of tracks at a time with a single soft key press. This would be a great work-around for the "Mix/Edit Windows follows bank selection" issue until it gets resolved. This requires a EUCON scroll to track command, but also requires a few additional keystrokes, which I can't get to work.

Can anyone else confirm that Key commands are working in their soft key macros?

Thanks,

JTW

Win7 x64
Pro Tools 10 and 11
EUCON/EuControl 3.1, firmware update installed

[jtwinpcola]

Whoa! Nice call. Yes, there is. It is the "Avid Virtual Keyboard Device" listed under Human Interface Devices. In the status window it says:

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

Not sure what that means. Do you know?

[jtwinpcola]

Okay, so I think its safe to say that its the problem with this "Avid Virtual Keyboard Device" that is the issue, since keystrokes are the problem. A Google search brought me to a Microsoft website that says the device driver is either corrupt or is unsigned. I can download again and uninstall/re-install and see if that works. If the problem is that it is unsigned, then I don't know what to do about that. Is that an Avid issue if that's the case?