HD9 crashes when connecting to DSI...

[mcfid]

When starting my newly installed PT HD 9.0.1, I see the following start windows:

-Starting Pro Tools,
-Initializing Database,
-Connecting to DSI,
->then Crash.

Error in module: mftt.dll

Windows 7 Pro/64bit runs normal after the crash.

From time to time the programm starts normal and runs WITHOUT ANY FURTHER problem (as I´m used to from former versions, but in 7 of 10 starts it stalls).

I think, that it has to do with the drivers/integration of my Card/Interface combination: HD2 with PCI core + PCI process + 96i/o + Mojo.

When I remove the PCI Cards from the system and connect a simple "Fast Track Pro" Interface (only), the system runs like a dream......!

Any idea??? I lost 5 days by installing, removing, optimizing, reading (almost) every post and the knowledgebase......nothing.

technical background: (I will post a sandra, when I have done it)

Workstation:
HP xw8400 with one modification:
SATA system drive instead of the SAS system disk (no more SASs in the computer, no RAID, just simple partitions)
2CPUs : 2x XEON 2,66MHz
4 GB RAM original HP,
NVidia FX3500 graphics,
1. Disk: SATA 500GB
2. Disk: SATA 1TB for Audio
3. Disk: SATA 1TB for Video

Win7Pro/64bit, freshly installed, PT HD 9.0.1,
HD Core PCI + HD Process PCI + 96i/o Interface + Mojo hardware

My creativity has come to an frustrated end.....

Regards
Stefan


P.S.: Sorry, just seen the other DSI fred.....

[mcfid]

ok, here´s Sandra (no PCI Card installed):

SiSoftware Sandra

Computer
Model : HP HP xw8400 Workstation

Processor
Model : 2x Intel(R) Xeon(R) CPU 5150 @ 2.66GHz
Speed : 2.66GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : HP 0A08h
BIOS : HP 786D5 v02.24 07/06/2007
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 2 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 4GB DDR2 FB-DIMM

Chipset
Model : HP 5000X Chipset Memory Controller Hub
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DDR2 FB-DIMM
Channels : 4
Memory Bus Speed : 2x 333MHz (666MHz)

Memory Module(s)
Memory Module : Micron 18HF12872FD667D6D4 1GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-18-5-3)
Memory Module : Micron 18HF12872FD667D6D4 1GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-18-5-3)
Memory Module : Micron 18HF12872FD667D6D4 1GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-18-5-3)
Memory Module : Micron 18HF12872FD667D6D4 1GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-18-5-3)

Video System
Video Adapter : NVIDIA Quadro FX 3500 (Microsoft Corporation - WDDM) (20 PS3.0, 7 VS3.0 468MHz, 256MB 2x662MHz 256-bit, PCIe 1.00 x16)

Graphics Processor

Storage Devices
WDC WD5001AALS-00E3A0 (500.1GB, SATA300, 3.5", 7200rpm, 32MB Cache) : 466GB (C:)
WDC WD10EARS-00MVWB0 (1TB, SATA300, 3.5") : 932GB (D:)
WDC WD10EARS-00MVWB0 (1TB, SATA300, 3.5") : 932GB (E:) (F:)
HL-DT-STDVD-RAM GH22NP20 (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (G:)

Logical Storage Devices
System-reserviert : 100MB (NTFS)
Audio (D:) : 932GB (NTFS) @ WDC WD10EARS-00MVWB0 (1TB, SATA300, 3.5")
Video (E:) : 500GB (NTFS) @ WDC WD10EARS-00MVWB0 (1TB, SATA300, 3.5")
system (C:) : 466GB (NTFS) @ WDC WD5001AALS-00E3A0 (500.1GB, SATA300, 3.5", 7200rpm, 32MB Cache)
Data (F:) : 432GB (NTFS) @ WDC WD10EARS-00MVWB0 (1TB, SATA300, 3.5")
Optical Drive (G:) : N/A @ HL-DT-STDVD-RAM GH22NP20 (ATA66, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : HP 631xESB/6321ESB/3100 LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5307-NS
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : HP 631xESB/6321ESB/3100 Ultra ATA Storage Controller
Disk Controller : HP Enterprise Southbridge SATA cc=RAID
USB Controller 1 : HP 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #1
USB Controller 2 : HP 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #2
USB Controller 3 : HP 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #3
USB Controller 4 : HP 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #4
USB Controller 5 : HP 631xESB/6321ESB/3100 Chipset USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : HP TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : Intel 5X00/7X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 2 : Intel 5X00/7X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 3 : Intel 5X00/7X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 4 : Intel 5X00/7X00 XMB Ch 22-1 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Broadcom NetXtreme-Gigabit-Ethernet (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.5

Regards
mcfid

[mcfid]

@DIGI SUPPORT:
HD2 PCI + Win7/64bit + PT HD9 IS NOT WORKING!!!

I´m a professional PT user since 1995 (audio post production), but I never ever had such troubles with Pro Tools before.
I´m really frustrated, because loosing time, money and clients is not what we pros are expecting when investing in (what I used to call) a top of the line platform (Pro Tools TDM an NOT NUENDO).

Once again:
HP xw8400
Windows 7/64bit
Pro Tools HD9
HD2 PCI + 96i/o
with all the optimizations you suggested

Why is a (not very exotic) system like that not working? Everithing fullfills your compatibility criteria.......
(ok, workstation was compatible with PT8, but should work with PT9)

Hope that someone from DigiSupport is reading and answering this!!!!!


In the meantime: Can anyone else please help??

Thank you in advance
mcfid

[Ghengis]

Couple of things I noticed.

You know all of your WD Drives (WD10EARS-00MVWB0 ) are the SLOW 5400rpm Green drives. Not exactly the best option. In googling the model number (I had a hunch they were the green drives) I found quite a lot of issues people were having with issues with them. If anything, they are just slow and won't provide the best performance.

Also, it doesn't seem that your Quadro card is one of the supported NVidia cards from Avid:

Quote:
For Windows Computers
NVIDIA Quadro FX 1800*
NVIDIA Quadro FX 580*
NVIDIA Quadro NVS 290*
*Requires WHQL certified Quadro driver version 191.78

However, being a quadro card, try using the EXACT driver version quoted above. Otherwise, try an ATI card. Also disable your ethernet controller in your bios and see if that helps.

cya
Ghengis

[mcfid]

@Ghengis:

Thank you very much for your input, I will replace the NVidia next week and see if it helps.

Caviar Green: As you said, I thought they are just slow - ok -, never expected them to cause other troubles....

Regards
mcfid

[Greg M]

Part of what makes the WD green drives "green" is that the have energy conservation modes of operation. As you might guess, anything that conserves energy is usually bad for PT.

Preferred drives: WD Black, 7200 rpm, at least 16 MB cache (32 MB readily availble and preferred).

FWIW, I am running PT HD 9 Native with an ATI video card and WD Black drives on an i7 920 (OC'd to 3 GHz) and Win 7 x64 without issue.

Hope this helps,
Greg

[DigiTechSupt]

This could also be defective hardware. Do you possibly have another machine you could test it in? Have you tried it with just the core card installed?

[mcfid]

@support:
Thanks for replying!

I put the cards (HD2 PCIX 1xCore + 1xprocess - not the accelerates ones) back to my Mac G5 1,8MHz PT 7.4 and they are (again) running without the slightest problem at all!!

That´s why I do not think there is a hardware problem. Any other idea?

Best Regards
mcfid

[DigiTechSupt]

Did you ever replace the NVidia card? What about testing with only the Core card installed, or changing the card order?

Another thing would be to get the latest BIOS version for that computer model/motherboard. It's not tested by us, but the info I see on it may indicate that updating the BIOS could resolve this problem.

[mcfid]

Thank you for your help!!

I didn´t managed to try it again and change the nvidia card, because the system is "in production" (on Mac with PT 7.4) and it is only available on weekends.

What I will do next is:
1) Remove the NVidia
2) Update BIOS
3) Change Card order (do you mean Process in slot 1 and Core in slot 2? Can that work? Never tried this before).

I will keep you up to date, but it will take some days....

Best regards
mcfid