Digi customer service

[matocaster1202]

Hello, I was wondering if any of you have had I problem like I'm having. I ordered my Digi 001 Factory bundle on 2/1. I am still waiting on it. Calling the store I ordered it through on a daily basis, it never shows up, even though the Digi rep says it is on its way! I could have had it a month ago had I went to guitar center, but thought I'd rather support my local store, which is a Digi dealer. Do they not care about the little guy at all? How hard is it to put a package in the mail, even over-night it at this point? But no, I just keep getting the same old line... Just curious if anyone else has had this problem? Should I give up and go with another product? If this is how they treat thier customers, I'm not sure I want to buy the product... Waiting in Olympia Wa, VIA music 6000....

Mat [img]images/icons/mad.gif[/img]

[JMS40]

I admire your loyalty, but why don't you buy it from someone who has it in stock?

[matocaster1202]

I suppose I could have done that, but I really don't like guitar center. I have had nothing but bad experiences with them. Plus it is a 30 mile drive to a store that does have it in stock. Plus I had to build a new machine, which only took a local computer store 2 days to turn around. I was prepared for a wait, I must admit. But 22 days? I have ordered all kinds of stuff through stores like this and it is 7 days at the most. I am cool with that but after waiting this long with no response at all from DIGI I wonder what kind of tech support, etc I can expect from them after I finally get the product...

[Stone Knife]

No I've never had a runaround like you're describing. For next time(?) try Musicians Friend- http://www.musiciansfriend.com/ They are just South of you, in Medford, Oregon.
Everything I've ordered from them was here within days- If you can, why not just cancel your order from "hotendote music" and get that 001 from M.F. or Sam Ash? That is rediculous. They should be there to support YOU!

[finalcut]

Another great customer service based outfit is Sweetwater Sound. These guys are the best when it comes to service, support, and sales reps that realy know what they are doing. www.sweetwater.com

[matocaster1202]

I thought about it, but it'd be a slap in the face of Music 6000 if I went with someone else at this point. They aren't the ones screwing up here, it's digidesign. I got a better price than musicians friend too. So I guess I'll wait some more. It really sucks cause my girlfriend is out of town and I had the WHOLE weekend to work on it. Right now I am drinking rum and coke trying to forget this whole mess. To top it off it looks like I need to get windows me to run on my A7V266E anyhow... Sorry, I am just venting my extreme disapointment. I have been saving and waiting on this system for a VERY long time. I wish I wouldn't have bought those ADAT's for 3,500 each when they came out... [img]images/icons/shocked.gif[/img]