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Old 07-22-2016, 04:39 PM
JakeHa JakeHa is offline
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Join Date: Jul 2016
Location: Nashville, TN
Posts: 3
Default Artist Mix not appearing in EuControl

SOLVED :):):)

SOLUTION: Artist Mix was set to use a Static IP & Not DHCP (on the unit itself). To fix, I turned the unit on while holding <Page + Page> and saw DHCP was set to "no." I simply set it to "DHCP" and the Artist Mix showed up in EuControl.

Original Post>>>>>>>>>>>>

Just got an Artist Mix and I've read through the entirety of the User Guide and all relevant troubleshooting on Avid's support page. I've done a search on here and have tried all troubleshooting previously mentioned EXCEPT installing an earlier version of EuControl:

Mac Pro (Late 2010), 2x2.4 GHz Quad-Core Intel Xeon
OSX 10.9.3
Pro Tools 11.3.0
Pro Tools version
16 GB Ram

Avid Artist Mix
EuControl 3.4
- Artist Mix is connected directly to Ethernet Port 1 with the supplied Crossover Cat5e cable.
- Eucon Preferences has Network Interface set to Ethernet 1
- Using Wifi for Internet - I set the Service Order so WIFI is at top of list

Artist mix unit powers up and functions 100% in test mode (vegas mode) when not connected.

ISSUE: For some reason, the Artist Mix is not showing up automatically in EuControl when I power it on. (The displays show the yellow "Avid" across the unit, appears to be powering up fine and connected).

- I've tried resetting PRAM
- I've tried trashing EuControl preferences and restarting
- I've tried restarting about 15 times now w/ various changes

This being my first Artist Series controller, I suspect I may be missing something crucial...Or it's just this hard to get working. I hope it's the former. Please God let it be the former.

Any help would be appreciated. Thank you.

Last edited by JakeHa; 07-22-2016 at 07:57 PM. Reason: Solved
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