Missing Files For 11.1.3 For Windows?

[Pro Tools 11 Fan]

Tried installing this on my laptop recently and it kept asking me to confirm the existence of what I estimate to be 100's of missing .pdf, .js, etc files. Must I re-download the same installer, or is this due to an oversight on Avid's part? If so, will this be rectified soon?

[Shan]

Originally Posted by Pro Tools 11 Fan

Tried installing this on my laptop recently and it kept asking me to confirm the existence of what I estimate to be 100's of missing .pdf, .js, etc files. Must I re-download the same installer, or is this due to an oversight on Avid's part? If so, will this be rectified soon?

Pro Tools 11.1.3 is a full installer. What is the exact message it's asking you?

Shane

[Bob Olhsson]

That sounds like the original installer file that turned out to be corrupt and was withdrawn.

[Bruce Paine]

Originally Posted by Bob Olhsson

That sounds like the original installer file that turned out to be corrupt and was withdrawn.

It does sound like that could be the issue.

The way to tell if you have the older installer download is if it is named this:
Pro_Tools_11_1_3_Win_81810.zip

The newer one in user Avid accounts is this:
Pro_Tools_11_1_3_Win_81869.zip

[Pro Tools 11 Fan]

Hi Bruce. I am using the newer installer version. I get 2 dialogue boxes that I'm unsure how to respond to (see pics).

Dependencies..jpg

MissingFile.jpg

The missing file request asks for hundreds of files in this manner. Not just .pdf ones, but .js(?) ones and some other types too.

[Shan]

Thanks for the info. What version of Windows are you using?

Shane

[Pro Tools 11 Fan]

7, 64bit.

[19 frets]

Those look like some really long file names. Could this be related to the old "must install from the root location" problem? Have you tried moving the installation to the root of the C drive and installing from there? Just a shot in the dark?

[Shan]

Originally Posted by Pro Tools 11 Fan

7, 64bit.

Are you installing PT on the main C(system) drive? Only use the default file paths of the installer. I recommend you post us a Sandra report so we can better evaluate your system:

• Sandra report info

The following is also essential reading:

• Only NVIDIA graphics cards are supported
• Windows 7 Optimizations or Windows 8 Optimizations
• Recommended Reading

Shane

[Pro Tools 11 Fan]

My hardware overview. Modest as you can see. I tried moving the installer file to the root directory but this made no difference. Thanks for the suggestion though. The installer doesn't actually ask me to specify a directory to install to at any point. It just directs me to click install when ready.

SiSoftware Sandra

ID
Host Name : USER-PC
Workgroup : WORKGROUP

Computer
Model : eMachines E727 Intel_Mobile
Serial Number : LXNAK020540***********
Chassis : eMachines Notebook
Mainboard : eMachines E727
Serial Number : Base Board S************
BIOS : eMachines V1.01 04/16/2010
Total Memory : 3GB DDR3 SO-DIMM

Processors
Processor : Pentium(R) Dual-Core CPU T4400 @ 2.20GHz (2C 2.2GHz, 1MB L2)
Socket/Slot : FC µPGA (Socket P)

Chipset
Memory Controller : Acer GM45/PM45 Mobile Controller Hub 4x 199MHz (796MHz), 2x 2GB DDR3 SO-DIMM 796MHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Kingston ACR256X64D3S1333C9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Patriot Memory PSD32G13332S 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-24 4-33-10-5)

Video System
Monitor/Panel : LGD LP156WH1-TLA3 (1600x1200, LG Display
, 15.3")
Video Adapter : Mobile Intel(R) 4 Series Express Chipset Family (10SP SM4.0 400MHz, 64MB DDR3 800MHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
Hitachi HTS545032B9A300 (320.1GB, SATA300, 2.5", 5400rpm, 7MB Cache) : 298GB (C:)
HL-DT-STDVDRAM GT30N (7.6GB, SATA150, DVD+-RW, CD-RW, 1MB Cache, 3GB Flash) : 7GB (D:)

Logical Storage Devices
SYSTEM RESERVED : 102MB (NTFS)
eMachines (C:) : 286GB (NTFS) @ Hitachi HTS545032B9A300 (320.1GB, SATA300, 2.5", 5400rpm, 7MB Cache)
PQSERVICE : 12GB (NTFS)
Pro Tools (D:) : 7GB (CDFS) @ HL-DT-STDVDRAM GT30N (7.6GB, SATA150, DVD+-RW, CD-RW, 1MB Cache, 3GB Flash)

Peripherals
LPC Hub Controller 1 : Acer (ICH9M) LPC Interface Controller
Audio Device : Acer (ICH9) HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : Acer (ICH9) Mobile SATA AHCI Controller
USB Controller 1 : Acer (ICH9) USB Universal Host Controller
USB Controller 2 : Acer (ICH9) USB2 Enhanced Host Controller
USB Controller 3 : Acer (ICH9) USB Universal Host Controller
USB Controller 4 : Acer (ICH9) USB Universal Host Controller
USB Controller 5 : Acer (ICH9) USB Universal Host Controller
USB Controller 6 : Acer (ICH9) USB Universal Host Controller
USB Controller 7 : Acer (ICH9) USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother DCP-195C Printer (USB, Colour)
Printer : Brother DCP-195C Printer (USB, Colour)

Network Services
Network Adapter : Atheros AR8132 PCI-E Fast Ethernet Controller (Ethernet)
Wireless Adapter : Atheros AR5B95 Wireless Network Adapter (802.11g (ERP), AES-CCMP, 54Mbps)

Power Management
Battery No 1 : SONY AS09A41 48.84Wh/3.97Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 3.3