EUCON 20.1.0 Released

[roundbadge]

Please Help
Ive just installed 2 new avid S1's on my 2010 Mac Pro tower[10.13.6 High Sierra,2 x 3.33 GHz 6-Core Intel Xeon] with both units to one netgear ethernet switch to port 1.
PT 2020 [current version]
system is jerky, delay in changing outputs.meters on S1's are sluggish.
plug ins launch but immediately disappear.I also try shift launch,they stay on screen a little longer then collapse again.
also one track fader pops up randomly and won't collapse.
basically my rig is a mess now.
completely unusable.
re installed the eucon app and PT 2020 twice, power cycled units etc
also PT won't see the S1's,if they're powered up before I launch PT,
I basically have to turn on the S1's after the PT session has launched
bummer spending 2.5k on a new setup and its whack.
I called avid support and was disconnected twice then got a guy telling me someone might call me back..when?!! he would not say.
please please I don't want to go back to that crippled faderport 16.

[Macsearcher]

Originally Posted by roundbadge

Please Help
Ive just installed 2 new avid S1's on my 2010 Mac Pro tower[10.13.6 High Sierra,2 x 3.33 GHz 6-Core Intel Xeon] with both units to one netgear ethernet switch to port 1.
PT 2020 [current version]
system is jerky, delay in changing outputs.meters on S1's are sluggish.
plug ins launch but immediately disappear.I also try shift launch,they stay on screen a little longer then collapse again.
also one track fader pops up randomly and won't collapse.
basically my rig is a mess now.
completely unusable.
re installed the eucon app and PT 2020 twice, power cycled units etc
also PT won't see the S1's,if they're powered up before I launch PT,
I basically have to turn on the S1's after the PT session has launched
bummer spending 2.5k on a new setup and its whack.
I called avid support and was disconnected twice then got a guy telling me someone might call me back..when?!! he would not say.
please please I don't want to go back to that crippled faderport 16.

I had a lot of these same issues.
Try disabling wi-fi on your mac.

[roundbadge]

Originally Posted by Macsearcher

I had a lot of these same issues.
Try disabling wi-fi on your mac.

I’ll try it tomorrow thanks.
Hope that’s not the issue as I send files from my studio computer constantly
I’m starting to think one unit might be malfunctioning

[MCorbin]

Originally Posted by roundbadge

I’ll try it tomorrow thanks.
Hope that’s not the issue as I send files from my studio computer constantly
I’m starting to think one unit might be malfunctioning

Definitely try disabling WiFi. I would also try checking the KB below for additional troubleshooting tips.

http://avid.force.com/pkb/articles/e...ity&popup=true

If you suspect a single unit to be the issue, try slimming down the setup. Start up with a single S1, no tablet and observe the system's behavior. Then add the second S1, then a single tablet, and then the final tablet.

Also, if you have a case open, let me know the case number and I will see what we can do to get it addressed.

Thanks...

m

[roundbadge]

Originally Posted by MCorbin

Definitely try disabling WiFi. I would also try checking the KB below for additional troubleshooting tips.

http://avid.force.com/pkb/articles/e...ity&popup=true

If you suspect a single unit to be the issue, try slimming down the setup. Start up with a single S1, no tablet and observe the system's behavior. Then add the second S1, then a single tablet, and then the final tablet.

Also, if you have a case open, let me know the case number and I will see what we can do to get it addressed.

Thanks...

m

thanks direct avid support was worthless made multiple calls and emails..
no response from anyone.sad
I guess this is the place.
BUT I narrowed it down to a bad S1.something weird with the pan button.swapped for another new unit and all is well.
thank you!