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#1
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Pro toos 10 lost license after format
Hi forum im new and niubbie
:) I have lost system win vista, whit regolar lecens protools 10 actived in activations code card, after reinstall windows 7, after download and install in my account packets Ilok key have 0 license, then start the program gives me the message insert ilok licensed HELLPPPP :) |
#2
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Re: Pro toos 10 lost license after format
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Have you installed the latest ilok license manager? The licences will not be removed from your ilok by changing from vista to win 7. So all your ilok licences should still be on your ilok key. Chris
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PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring. |
#3
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Re: Pro toos 10 lost license after format
I do not know how I tried to redo the operations and it says it is already registered I made the link on accout ilok profile avid but nothing
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#4
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Re: Pro toos 10 lost license after format
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Is your iLok plugged into a working USB port? Windows systems can have their USB ports power down which is not good. That can be changed in Windows control panel. Make sure you have the latest ILM software and that your iLok is plugged in before you open the ILM software. |
#5
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Re: Pro toos 10 lost license after format
I have attached a shoot in the previous post
ILM version 2.4.7.852 The USB port is operating normally I tried to install the ILM on most pc result 0 active licenses portal Avid on my profile and this license PT10 portal ILOK Profile Presets are not active licenses this makes me lose patience email AVID please... |
#6
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Re: Pro toos 10 lost license after format
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This is an ilok issue, you need to contact ilok support and ask them how your licences have disappeared from your ilok and account! They will have a record of all transactions, times and dates etc when everything happened in your account! You might be able to view this yourself from the ilok manager.. There must be an account history view somewhere? Chris
__________________
PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring. |
#7
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Re: Pro toos 10 lost license after format
this support Ilok reply to my email
Hello, We do not provide or distribute license activation codes; those come from the software developer. Please contact the publisher of the software you're trying to use to get your license/authorization activation/redemption code or have a license deposited to your account. Best Regards, K. B. iLok.com Technical Support <http://www.ilok.com> |
#8
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Re: Pro toos 10 lost license after format
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Ok so you never had an ilok license yet? this is a totally new install and you haven't activated your ilok license from the Avid account. Tell us what you've done from start to finish to register and activate your product!! when you register a new product into your Avid account it should ask you during this process to provide an ilok account user name to deposit the license into? Did you do this stage? Chris
__________________
PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring. |
#9
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Re: Pro toos 10 lost license after format
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Chris can you forward this up the food chain so Bruce Paine can take a look at this? |
#10
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Re: Pro toos 10 lost license after format
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You entered the part number of your iLok instead of your iLok account when you registered your Pro Tools Express in January. I put it in your correct iLok account, the one linked from your Avid account. You should now be able to "activate" (transfer) that license to the iLok 2 registered to your iLok account. |
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