Missing Pro Tools Ultimate Perpetual iLok assets

[unkJE]

Long shot …
but have you already checked Avid Link? Your Subscription license could be there (at the bottom of the page) – even if your Perpetual Ultimate is still AWOL:

https://duc.avid.com/showpost.php?p=2654658&postcount=4

Originally Posted by Chris August

So it wasn't in my products or in my iLok account then I decided to randomly open Avid Link just to see if it was in there. At first I didn't see it, then as I scrolled all the way to the bottom, I saw it said "1 year subscription to Pro Tools Studio" and had a button to redeem it ...

Originally Posted by mattrixx

... Support got back to me several times asking for screenshots of my iLok autos etc etc. I sent them everything.
Have acknowledged that I am up to date and that it should have refreshed (Alas it has NOT), as Groovecell, Synthcell and the Plugin Bundles etc have refreshed and reflect the correct expiry date ...

Originally Posted by mattrixx

... my case number is- 04572874

[mattrixx]

Thanks once again.
Yes, I had been down that path also.

However, good news is, I finally got to speak with someone at AVID and we're all sorted. No real explanation as to how and why, but it is now working.
They were also very apologetic about the "ExpertPlus" issue, which has also now been resolved.

Cheers,
Matt

[unkJE]

Good to hear ...

I love a happy ending!