iLok 1st Generation - Unable to download Pro Tools 11 Bundle License

[mrfracas]

Hi All

I'm tired and a bit broken by the disappointing failure to add a Pro Tools 10 license to my 1st generation ilok.

Firstly, the license is part of a crossgrade from any version of Pro Tools M-Powered, with which my ilok came. Secondly, the package comes with a free upgrade to 11. As such, the two appear bundled in the ilok license manager as one drop down list, and can only be activated on a 2nd generation ilok.

I bought this upgrade in a hasty effort to execute a project, and the window has now closed.

There appears to be no information in my search results of anyone experiencing and/or resolving this issue.

So I'd like to be the (apparent) first to send out a plea for help.

Please tell me what to do in order to separate these licenses, so that I can authorise PT10 on my ilok, without having to blow another £40. Especially as the window of opportunity has closed on my project.

Many Thanks

NB: I've already had a PT10 trial license on my ilok.