Roland Octa-Capture crashes (PT 11 - Win 7 /64-bit )

[Fir3bird]

Originally Posted by fiddlecat

Sure, Avid was a bit stingy in keeping us informed about progress towards a fix (and that is my biggest complaint) but they did eventually acknowledged the issue and dealt with it.

Actually, this is what bothered me the most. Not having a proper answer a single time was really pissing me off.

Bugs happens. Not the first time I had to call à company for support but it's the first time I've found myself treated with such disregard. I know this is not an official way to get support from avid staff, but what have we left when companies are blaming each other for a bug.

You can notice than 11.1 is out and no word about that bug. As if it concerned only 2 folks on earth.

In my mind, when you buy a software you also buy the support for it.

[JCBigler]

Originally Posted by Fir3bird

In my mind, when you buy a software you also buy the support for it.

In some areas of the computer software community, this is the ONLY thing that you pay for when you "buy software".

[chiv33s]

Just an update from the recording point of view of the new update, it seems to work perfectly, not had any issues at all with it at the moment. I have noticed now that when PT11 crashes (in any way) there is a box that appears where you can send the crash report straight to Avid, which I think is a bit of a step forward, but I certainly agree with the terrible customer support and leaving us all in the dark for a while!

[boller]

I've been using Octa Capture on PT 11.1.
It does work but only on one buffer size.
Not sure if I should do the PT 11.1.2 update or not...

[yeahimsteve]

I can't believe you guys even got it to work in PT10. I get the "hardware not found or is in use" error with the Duo-Capture EX in PT10.

Although, Roland is not the only company to have this happen to me. I had a Focusrite Scarlett 2i2 that did the exact same thing (gave me the error about hardware not found or is already in use) and I returned it because of that.

Funny how all these devices' ASIO drivers work perfectly in Cubase. So now whenever I need to do anything of substance, I just use Cubase.

[fiddlecat]

Never had any problem with PT 10. Worked perfectly without a hitch.

It was PT 11 that initially caused problems and now it is mostly fixed with version 11.1. I can record, edit, mix, etc. just fine. It's only when changing sample rate do I still run into problems. I need to re-start PT with the Octa-Capture already set to the appropriate rate for things to run smoothly. Other than that, I'm OK...

[uQbar]

Any hints on how you got it to work? What settings are you using? Under 11.2 I get out of CPU the second I hit play even on a totally empty project (with zero CPU use shown on the PT meters or OS meters - I'm on Window 7)

[uQbar]

I put in a support ticket with Roland and got a reply back - after I already got my rig up and working. For what it's worth Roland said the issue should be fixed with the recent 11.2 upgrade - there was an issue and it's supposedly now fixed in PT11.2.

My issue was either drivers or buffer size - I messed with both at the same time and so I can't say which fixed things.