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  #1  
Old 10-13-2016, 01:43 PM
confusedgirl confusedgirl is offline
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Default Monthly Subscription Expired now program unusable

Hi guys, when I purchased the monthly subscription for pt 12 I was under the impression that when the subscription ran out you were still able to use the currently installed version on your computer, however my month just finished and pro tools wont even open stating my licence is expired... Then ilok manager is giving me a bunch of nonsense!

Anyone know if I was assuming wrong or if in fact I should be able to continue using the version on my pc ?? I have many sessions in the works, and was under the impression I could finish them out after expiry ?!

Thanks!
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Old 10-13-2016, 01:45 PM
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Drew Mazurek Drew Mazurek is offline
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Default Re: Monthly Subscription Expired now program unusable

Quote:
Originally Posted by confusedgirl View Post
Hi guys, when I purchased the monthly subscription for pt 12 I was under the impression that when the subscription ran out you were still able to use the currently installed version on your computer, however my month just finished and pro tools wont even open stating my licence is expired... Then ilok manager is giving me a bunch of nonsense!

Anyone know if I was assuming wrong or if in fact I should be able to continue using the version on my pc ?? I have many sessions in the works, and was under the impression I could finish them out after expiry ?!

Thanks!
Monthly subscription is just that, a monthly payment to continue using the app each month. You're confusing this with Avid's perpetual license and annual update plan which allows you to continue using the last version you had when you went off plan.
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  #3  
Old 10-13-2016, 01:48 PM
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TOM@METRO TOM@METRO is offline
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Default Re: Monthly Subscription Expired now program unusable

Monthly subscriptions are just that "monthly." In order to use a license after you stop paying, you must obtain a perpetual license. (This is a yearly plan.)

EDIT: I see Drew beat me to it. But you get the idea, right?
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Old 10-13-2016, 02:46 PM
confusedgirl confusedgirl is offline
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Default Re: Monthly Subscription Expired now program unusable

Thank you both for the quick reply! I guess I was mixing up the two when I originally purchased, definitely wish I knew that before hand! Again, thanks!!
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Old 10-13-2016, 02:58 PM
confusedgirl confusedgirl is offline
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Default Re: Monthly Subscription Expired now program unusable

When I access my account in Avid, there is no place to renew the month-to-month, am I able to purchase the annual script with monthly billing, and keep the installed version I have to ensure I don't loose all my sessions? Or do I have to re-install and do everything over?
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  #6  
Old 10-13-2016, 03:47 PM
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Default Re: Monthly Subscription Expired now program unusable

Subscription can be re-started any time by purchasing a new monthly or annual subscription (no need to reinstall the software). See the FAQ starting here.
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