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  #1  
Old 11-09-2010, 02:38 PM
Brooklyn1 Brooklyn1 is offline
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Default Trying to download but don't have interface serial #

I just bought PT 9 from Sweetwater as a digital download. Installed my iLok and tried to download it. I was using an MBox 2 Pro to occasionally edit Pro Tools sessions for people. Now with PT 9 I want to use it with my Metric Halo ULN 8.

I am on location 2000 miles from my studio and have no idea what my Mbox serial number is. Avid won't let me download PT9. Any suggestions?
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  #2  
Old 11-09-2010, 03:52 PM
promixr promixr is offline
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Default Re: Trying to download but don't have interface serial #

You have to have the serial number to the eligible product in order to perform the authorization. The dealership should have informed you about this at the time of purchase.
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  #3  
Old 11-09-2010, 04:13 PM
b mcgibney b mcgibney is offline
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Default Re: Trying to download but don't have interface serial #

Quote:
Originally Posted by Brooklyn1 View Post
I just bought PT 9 from Sweetwater as a digital download. Installed my iLok and tried to download it. I was using an MBox 2 Pro to occasionally edit Pro Tools sessions for people. Now with PT 9 I want to use it with my Metric Halo ULN 8.

I am on location 2000 miles from my studio and have no idea what my Mbox serial number is. Avid won't let me download PT9. Any suggestions?
Phone somebody and get them to email or just cite it over the phone?
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  #4  
Old 11-09-2010, 04:44 PM
Franco1967 Franco1967 is offline
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Default Re: Trying to download but don't have interface serial #

Sometimes I also have the feeling my interfaces are thousand of miles away. Who shall judge that. You need the interface to prove that you own it which makes you valid for the update fee.
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  #5  
Old 11-09-2010, 04:46 PM
boabyd23 boabyd23 is offline
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Default Re: Trying to download but don't have interface serial #

I take it the serial number is the authorisation code you would use when installing say protools 8 and it asks for the authorisation code. :-/
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  #6  
Old 11-09-2010, 04:54 PM
Franco1967 Franco1967 is offline
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Default Re: Trying to download but don't have interface serial #

No wrong. The serial number is a small sign on the backside of your interface. Has nothing to do with authorization codes.
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  #7  
Old 11-10-2010, 10:38 AM
b mcgibney b mcgibney is offline
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Default Re: Trying to download but don't have interface serial #

When you registered your hardware you should have had a page up on your computer that said Print this for your records. Even if you don't have a printer you may have saved it as a PDF?. Otherwise, on the 002, on the back is a sticker that clearly says Serial Number xxxxxxx xxxxxxx.

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  #8  
Old 11-20-2010, 02:31 AM
redrecordings redrecordings is offline
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Default Re: Trying to download but don't have interface serial #

I need only a HW Serial Number its that right? I dont must have a registered le 8 on my avid account? So i can take a HW Serial and then download PT 9 and register and activate on my Ilok?
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  #9  
Old 11-20-2010, 07:36 AM
snake doc snake doc is offline
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Default Re: Trying to download but don't have interface serial #

If you purchased PT"HD"9 then it is asking for the serial number on your HD Core card. If you meant to purchase PT9 and instead purchased PTHD9 then you need to somehow return what you purchased.
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  #10  
Old 11-20-2010, 08:35 AM
SixChurchStreet SixChurchStreet is offline
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Default Re: Trying to download but don't have interface serial #

Quote:
Originally Posted by b mcgibney View Post
Phone somebody and get them to email or just cite it over the phone?
+1. Is there a reason you can't just do this?
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