Pro Tools license expired on an Active Subscription

[Klandrywilson]

Having the same problem. I contacted tech support.

My license is showing as expired in my iLok Manager, but it shows as active online.

Please help, I have a project I need to get open by tomorrow.
My case number is:03160267

Best,

Kyle

[bananarama]

Same issue here... It seems so bizarre to me that this issue has been going on for so long and at such scale...
Anyway, please help Avid! I have a project due and can't afford the time out...

Case number: 03160558

[[email protected]]

Yeah, this is very disappointing. They have been working my problems for two weeks now with no resolve. The time is running out for my liscence to expire.

[jaffacake]

Just posting here to add my name to the ranks of frustrated PT users. Wish Avid would get it together and find a fix for this issue; seems like it's been going on for quite a while now.
If any service reps are reading, my case number is 03162583.

[jeffro]

Originally Posted by rBrooklyn

Same thing here... in a loop.
- R

Welcome to the community.

This was solved via your support case.

[jeffro]

Originally Posted by pjsaccone

Same here , case 03160183

This was solved via your support case.

[jeffro]

Originally Posted by Klandrywilson

Having the same problem. I contacted tech support...

Welcome to the community.

This was solved via your support case.

[jeffro]

Originally Posted by bananarama

Same issue here... It seems so bizarre to me that this issue has been going on for so long and at such scale...
Anyway, please help Avid! I have a project due and can't afford the time out...

Case number: 03160558

Welcome to the community.

The agent has sent you a couple replies from your support case, so please check your inbox and spam/junk and reply ASAP. Thanks.

[jeffro]

Originally Posted by [email protected]

Yeah, this is very disappointing. They have been working my problems for two weeks now with no resolve. The time is running out for my liscence to expire.

Welcome to the community.

You have an Upgrade Plan with a Perpetual License (not a Subscription), so your license won't expire. Your Upgrade Plan is active through 3/22, and your support case is still open to solve the renewal issue. Thanks for your patience.

[jeffro]

Originally Posted by jaffacake

Just posting here to add my name to the ranks of frustrated PT users. Wish Avid would get it together and find a fix for this issue; seems like it's been going on for quite a while now.
If any service reps are reading, my case number is 03162583.

Welcome to the community.

Looks like there is a billing issue with your Subscription. Your case is still in progress so I deposited temp licenses to get you up and running.