Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

Reply
 
Thread Tools Search this Thread Display Modes
  #21  
Old 12-17-2013, 04:06 PM
pitchie pitchie is offline
Member
 
Join Date: May 2009
Location: NYC
Posts: 13
Default Re: MBox Pro and FireWire/Thunderbolt adapter

Interval Since Last Panic Report: 438529 sec
Panics Since Last Report: 1
Anonymous UUID: 7BB97AEB-D518-F3A3-6227-DB59B3092895

Tue Dec 17 17:07:46 2013
panic(cpu 6 caller 0xffffff80072b8655): Kernel trap at 0xffffff7f88ba7af7, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x0000000107f15000, CR3: 0x0000000009e2e000, CR4: 0x00000000001606e0
RAX: 0x397d60ee21ce00b8, RBX: 0xffffff8031cd9348, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000040
RSP: 0xffffff81d8903fa0, RBP: 0xffffff81d8903fb0, RSI: 0x0000000000000002, RDI: 0xdeadbeefdeadbeef
R8: 0x0000000000000687, R9: 0x0000000000000000, R10: 0x00000000000006f3, R11: 0xffffff80075ede50
R12: 0xffffff80078bfc28, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff802a01f3a8
RFL: 0x0000000000010282, RIP: 0xffffff7f88ba7af7, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000107f15000, Error code: 0x0000000000000000, Fault CPU: 0x6

Backtrace (CPU 6), Frame : Return Address
0xffffff81d8903c40 : 0xffffff800721d626
0xffffff81d8903cb0 : 0xffffff80072b8655
0xffffff81d8903e80 : 0xffffff80072ce17d
0xffffff81d8903ea0 : 0xffffff7f88ba7af7
0xffffff81d8903fb0 : 0xffffff80072b3137
Kernel Extensions in backtrace:
com.digidesign.fwfamily.driver(9.0f4)[EA9004EA-D8CD-1CA7-6281-17C82B2AF0EF]@0xffffff7f88b99000->0xffffff7f88bbafff
dependency: com.apple.iokit.IOFireWireAVC(4.2.2)[FB14DA15-84F6-3761-A65A-EA0B5558031F]@0xffffff7f88508000
dependency: com.apple.iokit.IOAudioFamily(1.8.9fc11)[AB8DD2DD-43BD-3B7B-95F7-26E6E0BBF339]@0xffffff7f88b5f000
dependency: com.apple.iokit.IOFireWireFamily(4.5.5)[BFC15D10-EE0B-342D-9C00-8BF529DFAA6C]@0xffffff7f8802f000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
12E55

Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000007000000
Kernel text base: 0xffffff8007200000
System model name: iMac13,1 (Mac-00BE6ED71E35EB86)

System uptime in nanoseconds: 25127556490925
last loaded kext at 1354296906211: com.devguru.driver.SamsungMTP 1.2.61 (addr 0xffffff7f8973f000, size 393216)
last unloaded kext at 1415134094057: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f8973c000, size 12288)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.8
com.digidesign.iokit.DigiDal 9.0.6f4
com.digidesign.fwfamily.driver 9.0f4
com.apple.driver.Oxford_Semi 3.1.7
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.1.2
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBT ransport 4.1.4f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 8.1.2
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelFramebufferCapri 8.1.2
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleSDXC 1.4.2
com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBXHCI 5.6.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClien t 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOFireWireSerialBusProtocolTranspo rt 2.1.1
com.apple.iokit.IOFireWireSBP2 4.2.2
com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.nvidia.gk100hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.iokit.AppleBluetoothHCIControllerUSBTran sport 4.1.4f2
com.apple.iokit.IOAcceleratorFamily 74.5.1
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOFireWireAVC 4.2.2
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIUpAdapter 1.2.6
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.CoreStorage 296.16.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac13,1, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.9f5
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci11c1,5901, sppci_ieee1394openhci, Thunderbolt@11,0,0
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a130000 / 4
USB Device: iLok, 0x088e, 0x5036, 0x1a131000 / 6
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0x1a132000 / 5
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2412, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 6
FireWire Device: unknown_device, OWC Mercury Elite, 400mbit_speed
FireWire Device: Mbox 2 Pro, DIGIDESIGN, 400mbit_speed
Reply With Quote
  #22  
Old 12-17-2013, 04:38 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 13,103
Default Re: MBox Pro and FireWire/Thunderbolt adapter

OK a crash with an Mbox 2 Pro, I do realize now you mentioned that before, even though you posted onto a thread about a Mbox 3 Pro (next time start your own though, these issues are not goign to be related).

EDIT: OK a definite crash caused by the Mbox 2 Pro device driver. And (unlike my initial confusion) it looks like you do have the latest "v10" driver (even though annoyingly the kext files list as version "9" grrr (sloppy release management there Avid). Still It would be good to do a forced driver uninstall and resinstall: Download a clean copy of the latest v10 driver. Uninstall the current driver, disconnect the interface. Reboot. install the V10 driver. Reboot. Connect the Interface. Please let us know how that goes.

You may have a faulty Mbox 2 Pro - do you have another system you can check that on? Windows or Mac? You dont' need Pro Tools you could just use it as the systems sound output after installing the appropriate driver.
Reply With Quote
  #23  
Old 12-18-2013, 12:05 PM
pitchie pitchie is offline
Member
 
Join Date: May 2009
Location: NYC
Posts: 13
Default Re: MBox Pro and FireWire/Thunderbolt adapter

OK, I uninstalled and reinstalled 10.3.3 drivers to the best of my ability, as per Avid's instructions. (I was surprisingly unable to find DAE, DigiSetup and Pro Tools prefs, not to mention a Library folder inside my User folder—is that a mistake on their end or mine? I see the regular Library folder for my main drive and the one in the System folder. They say to go to users/username/library/prefs/...) Anyway, Pro Tools still runs fine as always. My hunch is that the MBox 2 Pro is fine because not only does it still work OK on my older Mac, but I borrowed someone else's MBox 2 Pro and had the same issue. It can happen upon firing up an external drive or even disconnecting it. I will continue to test today!
Reply With Quote
  #24  
Old 12-18-2013, 12:27 PM
pitchie pitchie is offline
Member
 
Join Date: May 2009
Location: NYC
Posts: 13
Default Re: MBox Pro and FireWire/Thunderbolt adapter

Nope. Crashed again on the FIRST disconnect of the computer. Do you want to see the report? At quick glance it looks identical...
Reply With Quote
  #25  
Old 12-18-2013, 12:29 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 13,103
Default Re: MBox Pro and FireWire/Thunderbolt adapter

Quote:
Originally Posted by pitchie View Post
OK, I uninstalled and reinstalled 10.3.3 drivers to the best of my ability, as per Avid's instructions. (I was surprisingly unable to find DAE, DigiSetup and Pro Tools prefs, not to mention a Library folder inside my User folder—is that a mistake on their end or mine? I see the regular Library folder for my main drive and the one in the System folder. They say to go to users/username/library/prefs/...) Anyway, Pro Tools still runs fine as always. My hunch is that the MBox 2 Pro is fine because not only does it still work OK on my older Mac, but I borrowed someone else's MBox 2 Pro and had the same issue. It can happen upon firing up an external drive or even disconnecting it. I will continue to test today!

If you are trying to trash prefs and not finding your user library files you are following the instructions for the wrong version of OS X. Recent versions hide that folder, hold down the Option key while viewing the finder's Go menu and it will appear in the menu. You should start by following better directions because you may be missing other things... but trashing prefs and databases is not likely to help with a driver that is causing OS X to panic. That is just likely to be a bug in the driver, faulty hardware or a something else horribly wrong in the kernel. Most likely just a bug in the driver, given your other tests, time to look carefully over all other reports of similar problems here or in other forums, roll your OS X version back (may not be an option on your iMac), and/or to contact Avid support.

EDIT: Ah "obvious" question... your Mbox 2 Pro is being powered by the wall-wart power adapter right? And you have checked that powets up the box when the Firewire is not connected? Tried measuring the voltage on the wall wart output when the Mbox is being powered by it or best of all just tried swapping that with a wall-wart from a know working Mbox 2 setup?

When you borrowed the other Mbox 2 pro. Did you test on different or the same Thunderbolt to Firewire adapter, same Firewire 800 to 400 adapter, and same Thunderbolt (if any) and Firewire cables? Make sure that just the Mbox 2 is connected on the Firewire chain and nothing proceeds the Thunderbolt to Firewire adapter in the Thunderbolt chain. I would make sure when you do that test you are trying all new cables and a different adapters, ideally bring the entire known working set of cables and FE800 to FW400 adapter etc. that were already working with the other Mbox 2 Pro.
Reply With Quote
  #26  
Old 12-18-2013, 04:51 PM
pitchie pitchie is offline
Member
 
Join Date: May 2009
Location: NYC
Posts: 13
Default Re: MBox Pro and FireWire/Thunderbolt adapter

I thought I would try to forego the power adaptor again. At the moment I'm trying the second MBox. I'm borrowing a power adaptor with the correct specs from my WD USB drive (I don't think the MBox 2 Pro came with one), and yes it powers with the computer off. I'll try to measure the current it puts out when/if I have to put it back in use. By the way, I avoid Sleep mode completely now, but is it OK to manually put the display to sleep (dragging the mouse to a corner)? Thanks again for all your help.
Reply With Quote
  #27  
Old 12-18-2013, 04:53 PM
pitchie pitchie is offline
Member
 
Join Date: May 2009
Location: NYC
Posts: 13
Default Re: MBox Pro and FireWire/Thunderbolt adapter

P.S. I have never tried a different Thunderbolt to FW800 adaptor, but I'm ready to test with a different 800—400 cable. Yes, the connection goes straight to the MBox; in fact it doesn't work any other way.
Reply With Quote
  #28  
Old 12-18-2013, 05:00 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 13,103
Default Re: MBox Pro and FireWire/Thunderbolt adapter

Quote:
Originally Posted by pitchie View Post
I thought I would try to forego the power adaptor again. At the moment I'm trying the second MBox. I'm borrowing a power adaptor with the correct specs from my WD USB drive (I don't think the MBox 2 Pro came with one), and yes it powers with the computer off. I'll try to measure the current it puts out when/if I have to put it back in use. By the way, I avoid Sleep mode completely now, but is it OK to manually put the display to sleep (dragging the mouse to a corner)? Thanks again for all your help.
You should be able to put the display to sleep OK, but do not pause/sleep the computer.
Reply With Quote
  #29  
Old 12-18-2013, 06:22 PM
pitchie pitchie is offline
Member
 
Join Date: May 2009
Location: NYC
Posts: 13
Default Re: MBox Pro and FireWire/Thunderbolt adapter

OK so now a reinstall of drivers, use of two different MBoxes with and without power supplies, two different 800—400 cables, and I'm still crashing. I can't think of anything else besides going out and getting another Thunderbolt—800 adaptor. Has no one else experienced this? We feel certain it's MBox related and not the Mac itself, right?
Reply With Quote
  #30  
Old 12-18-2013, 08:54 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 13,103
Default Re: MBox Pro and FireWire/Thunderbolt adapter

Quote:
Originally Posted by pitchie View Post
OK so now a reinstall of drivers, use of two different MBoxes with and without power supplies, two different 800—400 cables, and I'm still crashing. I can't think of anything else besides going out and getting another Thunderbolt—800 adaptor. Has no one else experienced this? We feel certain it's MBox related and not the Mac itself, right?
So both Mbox Pros will crash on your Mac, and the only common things now are the Mac, OS X install and the Thunderbolt to Firewire adapter. I cannot say what is faulty there. You you should try to exclude the converter just since it is the easiest thing to exclude. Is there another Thunderbolt Mac you can test on? You should search for past panic reports from Mbox 2 Pro users, especially for folks who give the exact crash error message. e.g. search for things like "panic" "Kernel trap" and "com.digidesign.fwfamily.driver". My recollection is of a few of those that I am not sure were ever resolved.

Try some carefully handcrafted searches in Google, e.g. https://www.google.com/search?q=%22M...3Aduc.avid.com
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
AC adapter for Mbox Pro 3 Firewire Billiam1959 FireWire and USB Audio Interfaces (Mac) 0 08-28-2013 12:28 PM
Thunderbolt drive with MBox Pro (firewire 400) KingTor macOS 2 11-13-2012 05:18 AM
Apple $29 Thunderbolt to Firewire adapter now available nst7 Pro Tools 10 1 08-01-2012 07:38 AM
Mbox 2 Pro - Firewire or power adapter? ffernandes 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 03-06-2010 08:29 AM
MBox Pro 2 - run w/ firewire only or with adapter Freis968 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 05-14-2007 08:23 PM


All times are GMT -7. The time now is 09:11 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com