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  #1  
Old 09-29-2016, 04:54 AM
s1h s1h is offline
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Default 12.5.2 Download?

Not seeing this in My Products and Subscriptions.

Just 12.5.0 and 12.6.0 (plus 'legacy' installers)
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  #2  
Old 09-29-2016, 05:07 AM
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Drew Mazurek Drew Mazurek is offline
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Default Re: 12.5.2 Download?

Quote:
Originally Posted by s1h View Post
Not seeing this in My Products and Subscriptions.

Just 12.5.0 and 12.6.0 (plus 'legacy' installers)
Start a case.

http://www.avid.com/learn-and-suppor...-music-support
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  #3  
Old 09-29-2016, 06:18 AM
s1h s1h is offline
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Default Re: 12.5.2 Download?

Thanks Drew.
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  #4  
Old 09-29-2016, 11:05 AM
lumcas lumcas is offline
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Default Re: 12.5.2 Download?

Well, while starting a case might be a solution, I really don't get why isn't 12.5.2 available in my download account and other older versions (10, 11) are on the latest build. So glad I'm saving my installers once again.
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  #5  
Old 09-29-2016, 12:16 PM
DanielR DanielR is offline
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Default Re: 12.5.2 Download?

Same problem here, opened a case... sigh. Someone at Avid should really look in all those release management problems...
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  #6  
Old 10-01-2016, 07:39 PM
Pingafuego Pingafuego is offline
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Default Re: 12.5.2 Download?

If support plan is expired is it possible to download those versions?
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  #7  
Old 10-02-2016, 11:09 AM
DanielR DanielR is offline
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Default Re: 12.5.2 Download?

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Originally Posted by DanielR View Post
Same problem here, opened a case... sigh.
Quick update:

First case response was "you need a new license for 12.6, I deposited a temp license for you" which was completely the wrong topic. Obviously noone read what I wrote. The temp license isn't visible in iLok account btw (nor do I miss it).

After asking for clarification, next response was a special time-limited download link to download the 12.5.2 installers. Again not what I was looking for (12.5.1 and 12.5.2 installers together with related documents in my Avid account for download at any time).

Does anyone still (or did get it fixed via case) see 12.5.1 and 12.5.2 files in their account?
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  #8  
Old 10-02-2016, 11:12 AM
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Default Re: 12.5.2 Download?

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Originally Posted by Pingafuego View Post
If support plan is expired is it possible to download those versions?
You can download what was available for you when the support plan was active
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  #9  
Old 10-02-2016, 12:04 PM
Pingafuego Pingafuego is offline
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Default Re: 12.5.2 Download?

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Originally Posted by JFreak View Post
You can download what was available for you when the support plan was active
My support is still active, but I don't have 12.5.2 link available for download, only 12.5 (and 12.6, 11.3.1 and 10 legacy installers).

So I would have to open support case for 12.5.2 download. If my support plan is expired, will I be able to ask support for download links later?

thanks
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  #10  
Old 10-02-2016, 03:42 PM
Drew Mazurek's Avatar
Drew Mazurek Drew Mazurek is offline
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Default Re: 12.5.2 Download?

Quote:
Originally Posted by Pingafuego View Post
My support is still active, but I don't have 12.5.2 link available for download, only 12.5 (and 12.6, 11.3.1 and 10 legacy installers).



So I would have to open support case for 12.5.2 download. If my support plan is expired, will I be able to ask support for download links later?



thanks


Do it now start a case using the link I posted above. And then store the installers in a safe place.
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