PROBLEM at startup :(

[ahmed_mql]

Hello,
I've searched for many days tens of pages trying to solve this problem, and I joined this forum as my last hope!

I'm having ProTools 10, installed fine but when I start it up, it loads to almost the end but stops saying:
"Pro Tools has encountered an unrecognized component and must now exit"

I'm not plugging in an mbox or anything, I just need the program to work..

WHAT SHOULD I DO ????

Specs:
Dell inspiron 1564
Realtek HD audio normal card
windows 7 ultimate/64x

I'm having ASIO4All setupped as well.

Please help me as I really need it working..

[cwsand]

Originally Posted by ahmed_mql

WHAT SHOULD I DO ????

Hi, Start here:

Help us Help You - READ THIS Before Posting!

And make sure you go through ALL the Windows 7 Optimizations. If that doesn't help, please post a SANDRA as described in the above thread.

Thanks,

Chris

[albee1952]

Well said ^^^

and then, try holding the N key while opening Pro Tools, which takes you directly to the audio engine(hardware) selection window, where you can(hopefully) select ASIO4ALL as the audio engine(assuming you have ASIO4ALL setup to use your on-board audio)

[sunburst79]

And to add. Make sure your using the latest version of ASIO4ALL. Apparently earlier versions had issues.

[ahmed_mql]

Thank you albee1952 & sunburst79 ! The "N" key brought up the window, but ASIO4ALL was already selected, Tried also to play with the sub settings but still same error

About the Version, it is the latest one, also tried earlier ones.. still same

cwsand

thank you, I've gone through all optimizations but still no, here is my sandra report:

======================================
SiSoftware Sandra

Computer
Model : Dell Inspiron 1564
Serial Number : FMB****
Chassis : Dell Portable
Mainboard : Dell 0JY92C
Serial Number : .FMBYXL1.CN4************
BIOS : Dell A13 03/29/2011
Total Memory : 3.87GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (2C 4T 2.13GHz, 1.73GHz IMC, 2x 256kB L2, 3MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : Dell Core (Arrandale) Mobile DRAM Controller 133MHz, 2x 2GB DDR3 SO-DIMM 1GHz 128-bit

Memory Module(s)
Memory Module : Samsung M471B5673FH0-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module : Samsung M471B5673FH0-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 4-27-8-4)

Video System
Monitor/Panel : INL Generic PnP Monitor (1600x1200, 1G5D3پ156GW01, 15.3")
Video Adapter : ATI Mobility Radeon HD 5400 Series (2CU 80SP SM5.0 675MHz/750MHz, 1GB DDR3 1.6GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : ATI Mobility Radeon HD 5400 Series (80SP 2C 675MHz/750MHz, 1GB DDR3 1.6GHz 64-bit)
Compute Shader Processor : ATI Mobility Radeon HD 5400 Series (80SP 2C 675MHz/750MHz, 1GB DDR3 1.6GHz 64-bit)

Storage Devices
WDC WD5000BEVT-75A0RT0 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 466GB
Generic- Multi-Card (USB2) : N/A (H:)
WDC WD10JMVW-11S5XS0 (1TB, USB2/SATA300, 5400rpm, 8MB Cache) : 932GB
TSSTcorp DVD+/-RW TS-L633C (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (G:)

Peripherals
LPC Hub Controller 1 : Dell HM55 LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83687THF

Audio Device : Dell P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Audio Device : Dell Manhattan HDMI Audio [Mobility Radeon HD 5000 Series]
Audio Codec : ATI (AMD) HDMI Audio
Disk Controller : Dell P55/PM55/3400 4 port SATA AHCI Controller
USB Controller 1 : Dell P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Dell P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : PrimoPDF (4000x4000, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet)
Wireless Adapter : Dell Wireless 1397 WLAN Mini-Card (802.11g (ERP), TKIP, 54Mbps)

Power Management
Battery No 1 : SDI Dell 65.51Wh/5.27Ah

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 3.3
======================================

[albee1952]

The Sandra report shows this computer is simply not a good choice for Pro Tools.

Integrated graphics can be a show stopper(I assume this is some kind of integrated video as RAM total is showing some being stolen, usually by the graphics chip)

i3 cpu is the bargain basement processor(and you want power for audio use)

Your recording drive(whichever drive you use) is too slow at 5400 rpm(needs to be 7200 rpm)

Things to try: disable wifi and HDMI audio

Dells, in general, are a crap shoot for Pro Tools(with the exception being the handful of high-end workstations). Maybe someone else has better ideas

[cwsand]

Agree with Albee with the hardware issues. The problem too is trying to figure out what the "unrecognized component" is that's stopping Pro Tools from running. The best way to install programs on a DAW IMHO is to install the Operating System and the most basic drivers, and immediately install Pro Tools (preferably with no internet connection). If you're using ASIO4ALL you'll have to install it. Then, before installing any additional plugins or updates - test Pro Tools. If it works, then start adding your other software/plugins and test Pro Tools each time you install something, and if Pro Tools has a problem at some point, then you most likely know the culprit. Plus - if it's a hardware issue, you should know right away. Of course, do all the Optimizations too. Anyway, that's the process I use.

Chris

[ahmed_mql]

Thank you so so much guys.. you are amazing for trying to help this much..
I'm sorry I did what you ad viced me to do but it is still not working.. unfortunately my machine is bad yeah but that usually causes slow workflow not a not working workflow.. I'm using after effects intensively so and on big processing needs, kinda slow but it finishes at the end :) anyways thank you so much for you help :)) u r great