Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Avid S1, S3, Dock and Control App

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-07-2018, 03:45 PM
RyanC RyanC is offline
Member
 
Join Date: Apr 2003
Posts: 668
Default Control and Eucontrol versions are incompatible

I updated Control this morning to 18.3.0.208 (in the about section) and now am getting this error in Eucontrol with 3.7.

Anyone else run into this? This seems to be the newest of everything...

Thanks
Reply With Quote
  #2  
Old 03-07-2018, 04:05 PM
Richuill Richuill is offline
Member
 
Join Date: Oct 2015
Location: New York
Posts: 1
Default Re: Control and Eucontrol versions are incompatible

you also have to install this.....EUCON Workstation Unified
Reply With Quote
  #3  
Old 03-09-2018, 09:26 AM
home_studio home_studio is offline
Member
 
Join Date: Apr 2013
Location: Israel
Posts: 129
Default Re: Control and Eucontrol versions are incompatible

Which not working properly in my config: Macpro, PT 12.8.3, EuControl 18.3, and the latest PT Control.
Reply With Quote
  #4  
Old 03-09-2018, 10:57 AM
Anthony_Anz Anthony_Anz is offline
Member
 
Join Date: Jul 2016
Location: NY
Posts: 191
Default Re: Control and Eucontrol versions are incompatible

Quote:
Originally Posted by Richuill View Post
you also have to install this.....EUCON Workstation Unified

yep, both PT Control and EuControl need to be on the same revision. You can grab the new installer from your AVID account.
Reply With Quote
  #5  
Old 03-10-2018, 06:28 PM
minister's Avatar
minister minister is offline
Member
 
Join Date: Jun 2004
Location: Minneapolis, MN
Posts: 4,846
Default Re: Control and Eucontrol versions are incompatible

Yea... my iPad auto-updated. I am still on PT 12.8.3 HDX. And, the MY AVID site is down for maintenance. And, I am on a deadline. I use the iPad controller to record myself playing guitar in the booth and it is now suddenly incompatible. Thanks Avid...

When the My Avid comes back online, does anyone know if I can use the new Eucon version on PT 12.8.3? Or does anyone know how to wind back on an iPad?

Guess auto-update on iPad is going off.
__________________
Tom Hambleton CAS
Ministry of Fancy Noises
IMDb
Undertone on Facebook
Undertone Custom Sound Libraries

"Groupable markers would be epochal!"
-Starcrash
Reply With Quote
  #6  
Old 03-10-2018, 07:37 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 4,122
Default Re: Control and Eucontrol versions are incompatible

You can use newer eucon/eucontrol/control app with older versions of Pro Tools.
__________________
Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface ProS1 x 2, Fire HD10 + Max11, Dock, iPad Air5 Mac Mini 14,12, 12 core, macOS 13.6.5RAM 32GB, SSD 4TB, GPU 19 coreQNAP TVS-872XT 148TB TB3
Reply With Quote
  #7  
Old 03-12-2018, 11:19 AM
minister's Avatar
minister minister is offline
Member
 
Join Date: Jun 2004
Location: Minneapolis, MN
Posts: 4,846
Default Re: Control and Eucontrol versions are incompatible

thx. Working now.
__________________
Tom Hambleton CAS
Ministry of Fancy Noises
IMDb
Undertone on Facebook
Undertone Custom Sound Libraries

"Groupable markers would be epochal!"
-Starcrash
Reply With Quote
  #8  
Old 09-16-2018, 08:19 AM
Kincavel Kincavel is offline
Member
 
Join Date: Nov 2008
Location: Seattle
Posts: 3
Default Re: Control and Eucontrol versions are incompatible

When I open EuControl and try to add my surface it says:

"Pro Tools | Control and EuControl versions are incompatible. Please install the latest version of Pro Tools | Control from the App Store and the latest version of EuControl from account.avid.com."

As of now the latest version of EuController is 3.7, and the latest version of ProTools Control is 18.3, and I just installed both.


Can anyone help?

Thanks,
Mark
Reply With Quote
  #9  
Old 10-01-2018, 03:25 AM
pepe44 pepe44 is offline
Member
 
Join Date: Oct 2011
Location: Portugal
Posts: 6
Default Re: Control and Eucontrol versions are incompatible

Having the same problem, all latest version of iPad app, eucon 3.7 and unified installed.
Windows 10 with admin permisiion always saying "..cannot be added because is not compatible with the installed version of the EU control..."

Anyone ?
Reply With Quote
  #10  
Old 10-01-2018, 12:00 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 4,122
Default Re: Control and Eucontrol versions are incompatible

Quote:
Originally Posted by pepe44 View Post
Having the same problem, all latest version of iPad app, eucon 3.7 and unified installed.
Windows 10 with admin permisiion always saying "..cannot be added because is not compatible with the installed version of the EU control..."

Anyone ?
The latest version of Eucon is 18.3

installer's name is:
EUCON_WorkstationUnifiedInstallWindows_18_3_0_244_ 101992.exe

That's your issue.
__________________
Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface ProS1 x 2, Fire HD10 + Max11, Dock, iPad Air5 Mac Mini 14,12, 12 core, macOS 13.6.5RAM 32GB, SSD 4TB, GPU 19 coreQNAP TVS-872XT 148TB TB3
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
EuControl/Workstation v3.3.1 and Pro Tools | Control v1.0.1 Now Available Avid Technical Alerts 0 09-14-2015 08:42 PM
EuControl/Workstation 3.3.1 and Pro Tools | Control v1.0.1 now available! Kyle Splittgerber Avid S1, S3, Dock and Control App 0 09-14-2015 07:13 PM
EuControl 2.6.2 : overrides mouse control Takashi Watanabe Artist Series 6 06-06-2012 09:45 AM
EuControl not finding my MC Control on my Mac jimbridgman Artist Series 11 04-25-2012 04:08 AM


All times are GMT -7. The time now is 02:50 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com