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#1
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Pro Tools Ultimate iLok asset issues - need urgent help
Hi, I just started a support case, but on the off chance this gets attention faster...
We have 4 perpetual Ultimate licenses and it seems one of them is stuck with a Release Limit "... on or before 2017-03-31". In our iLok account there is a greyed out perpetual Ultimate license with Release Limit "... on or before 2020-02-01", but it's status is listed as "Revoke Pending", so I can't use it. History: For a couple of years, we had let one perpetual license go without updates. Eventually, we re-instated that one so all four of our Ultimate rigs are now current and on the current yearly plan. But I think this has created the problem we're experiencing, and I need it fixed ASAP. This problem is rearing it's head today because I'm updated a machine to the latest OS and ProTools. Hope to hear from someone soon! |
#2
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Re: Pro Tools Ultimate iLok asset issues - need urgent help
Issue-related follow-up: I don't see a way to know which Pro Tools Ultimate Perpetual iLok license is associated with each of our System IDs, which caused the problem in the first place. Is there a way to see this?
And for the record: It took three and a half days to get an INITIAL response from Avid! There was another period of days between responses through the process. Eventually, we were sorted out, but we pay a lot each year to have 4 Ultimate licenses up to date with support, and we feel we're not getting our money's worth. |
#3
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Re: Pro Tools Ultimate iLok asset issues - need urgent help
Quote:
Upon checking, only one Pro Tools System ID is connected with your Email (System ID *32) With Support+Updates plan up to January 2022. -Tope |
#5
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Re: Pro Tools Ultimate iLok asset issues - need urgent help
@DigiTechSupt: My email address associated with this DUC account is for my personal home system. At work I manage multiple systems. I did already have a case and it was eventually resolved (Case: 03776920).
@Jeffro: THANK YOU!!!! |
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