upgraded to 12.8 can't get space to work

[jeffro]

Originally Posted by willl3

running 12.8 HD just activated it so I don't know what other activations to make Space work...

Sorry if we haven't made this clear enough - Space is not authorized by your Pro Tools HD Perpetual bundle, it requires one of the licenses mentioned here. Please activate one of those licenses to authorize Space.

[willl3]

"Please activate one of those licenses to authorize Space"

HOW?
Space is included with the Pro Tools and Pro Tools | HD All Access Bundle which I have there's nothing in the ilok other than my perpetual hd 12
"If you have an active "Pro Tools Plan" or "Pro Tools HD Plan" iLok license, install Space 12.1/later"


So what I have is not a protools hd plan?
so confused here

[jeffro]

Originally Posted by willl3

"Please activate one of those licenses to authorize Space"

HOW?
Space is included with the Pro Tools and Pro Tools | HD All Access Bundle which I have there's nothing in the ilok other than my perpetual hd 12
"If you have an active "Pro Tools Plan" or "Pro Tools HD Plan" iLok license, install Space 12.1/later"


So what I have is not a protools hd plan?
so confused here

Sorry if this was not clear enough.

Looking at your account shows you have multiple Pro Tools products/licenses and iLoks.

Licenses to run Pro Tools or use specific plug-ins like Space are activated/deactivated in the iLok License Manager app.

• You need to install the Space plug-in (v12.1 if downloaded from my.avid.com)
• You need a Space or Pro Tools Plan or Pro Tools HD Plan license activated to your iLok to authorize the Space plug-in

I see an iLok (serial # ends with F) which has a Pro Tools HD Perpetual Bundle (with 10/11/12+I/O) and a Pro Tools HD Plan. Using this iLok would authorize Space 12.1 which (if installed) should be available in the Reverb section of your plug-ins.

I see another iLok (serial # ends with F) which only has a Pro Tools Perpetual Bundle (with 10/11/12). Using this iLok would not authorize Space 12.1.

You also have additional iLoks with older Pro Tools licenses and those have Pro Tools Plan licenses as well.

Please make sure you have a Plan license activated to the iLok along with the Pro Tools license so that you can use Space in Pro Tools.

If you still cannot solve this it might be best to start a case with Avid CS for assisted troubleshooting.

[willl3]

Called avid up says everything is good with my license-
so.....
I deleted space / uninstall space then deleted prefs

opened blank project.... there it was
opened a work in progress project there is wasn't.....why? ugggg

[willl3]

The project I have was created in 12.2 I opened in 12.8
I cant see the space plug in