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  #181  
Old 03-24-2015, 03:39 PM
cclarry cclarry is offline
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Join Date: Mar 2015
Location: Michigan
Posts: 40
Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Quote:
Originally Posted by Carl Sealove View Post
The PT 12 Free Upgrade is not released yet to any customer that is eligible for the free upgrades as of the moment. You will be notified thru your email once it is release. And the free upgrade will show automatically in your Avid Account. Sorry for the inconvenience.

Regards,
Eric V.
AVID Web Store Suppo
rt

Wow. The upgrade is FREE!!
The support plan, which entitles you to the upgrade, is $599/year for HD, but the upgrade is FREE. I guess $599 is not money.

Sorry to question your logic (hmmm Logic...), but these are PAID upgrades. In fact they are pre-paid upgrades.

Very frustrated that the pre-paid upgrade was not offered first to the customers who pre-paid.....
Those of us who purchased after 11.1.14 have free upgrades and support until March of 2016....

For US...it's FREE...

EDIT: I do understand what you're saying though...just to be clear...
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  #182  
Old 03-24-2015, 03:43 PM
cclarry cclarry is offline
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Join Date: Mar 2015
Location: Michigan
Posts: 40
Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Jeffro...

I see your reply in my email..but not here in the forum...

My iLok ID is

cclarry122700


Thanx!

Larry
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  #183  
Old 03-24-2015, 04:08 PM
twdwyer twdwyer is offline
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Join Date: Jan 2001
Location: the middle coast
Posts: 338
Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Well, a small bit of progress. PT 12 is now available for download in my Avid account.....HOWEVER, my license has yet to show up in my iLok account. Any assistance would be greatly appreciated.
Tommy

Quote:
Originally Posted by jeffro View Post
Yes, it's an account issue so I will email you to discuss.
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  #184  
Old 03-24-2015, 04:09 PM
twdwyer twdwyer is offline
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Join Date: Jan 2001
Location: the middle coast
Posts: 338
Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Well, a small bit of progress. PT 12 is now available for download in my Avid account.....HOWEVER, my license has yet to show up in my iLok account. Any assistance would be greatly appreciated.
Tommy

Quote:
Originally Posted by DigiTechSupt View Post
Hi tbov,

I created a case for this concern and forwarded it to our CS team. Kindly check your email for an update.

Best Regards,

YD
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  #185  
Old 03-24-2015, 04:16 PM
Steviebhoye Steviebhoye is offline
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Join Date: Nov 2013
Location: Dover, UK
Posts: 24
Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Very, very confused . . .? I bought PT11 on the day it was released. I have NOT paid for the upgrade to 12 at any time since (nor do I want to)! Just checked my Avid account and all the new PT12 installers have appeared in my account? (no ilok asset). Worryingly all my PT 11 installers (Which I need) now have disappeared . . .
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  #186  
Old 03-24-2015, 04:17 PM
maxtools maxtools is offline
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Join Date: Jun 2011
Location: Milan IT
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Hi,
the same situation here - the PT12 download links are on the Avid's account site, but there's no licence on the ilok.

Best regards,

Max
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  #187  
Old 03-24-2015, 04:21 PM
gonsdeejay's Avatar
gonsdeejay gonsdeejay is offline
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Join Date: Jul 2008
Location: México City
Posts: 200
Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Nothing in My Account yet!!!! and Nothing in My iLok Account either......6 and a half houres since my purchased....
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  #188  
Old 03-24-2015, 04:25 PM
jimst57 jimst57 is offline
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Join Date: Jan 2007
Posts: 265
Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Quote:
Originally Posted by Steviebhoye View Post
Very, very confused . . .? I bought PT11 on the day it was released. I have NOT paid for the upgrade to 12 at any time since (nor do I want to)! Just checked my Avid account and all the new PT12 installers have appeared in my account? (no ilok asset). Worryingly all my PT 11 installers (Which I need) now have disappeared . . .

Total chaos.

It's in my account also and 11 is gone. But I didn't buy the upgrade.
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  #189  
Old 03-24-2015, 04:26 PM
cclarry cclarry is offline
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Join Date: Mar 2015
Location: Michigan
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

PT 12 is in my account and now 11 is gone...

PT 12 shows up under the PT 11 heading...

Why would they do that?
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  #190  
Old 03-24-2015, 04:33 PM
Philsy Philsy is offline
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Join Date: Nov 2008
Posts: 12
Default Re: Entitled to Pro Tools 12 but it's not in my Avid account

Happy to say that Pro Tools 12 is in my Avid account now, but like other people here, it's not in my iLok account yet. Looks like I had nothing to worry about, although I'll feel more relief once it's on my iLok and I'm able to fire it up! Thanks to Jeffro and anyone else who has been facilitating this.
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