Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-23-2015, 11:11 AM
thewiz's Avatar
thewiz thewiz is offline
Member
 
Join Date: Nov 2008
Location: Skien Norway
Posts: 290
Default Where is my No Charge Pro Tools 12 Upgrade?

There is no new software... I bought the 11 in January and bought it with the update plan. No new v12 software in my account. Newest is 11.31

===========

ADMIN NOTE:

This thread is only for customers inquiring about status of their Pro Tools 12.0 Upgrade. Other posts will be removed (please use other threads for other topics).
  1. If you purchase the Pro Tools Annual Upgrade Plan and do not have software installers in your account please reply here.
  2. Check this KB Article to see if you have your upgrade.
  3. Please see This Announcement for more info, and note that Upgrades are being processed as quickly as possible.
  4. Please be patient, if entitled to an upgrade you should see the new product in your Avid account soon.
  5. If inquiring about your upgrade, please make sure that your community email matches the email address used for your Avid account then reply to this thread. Do not put your email in your post unless you want to expose it to spammers!
===========

Last edited by DigiTechSupt; 03-27-2015 at 05:23 PM.
Reply With Quote
  #2  
Old 03-23-2015, 12:44 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,413
Default Re: Pro Tools 12 is available for purchase!

Quote:
Originally Posted by thewiz View Post
There is no new software... I bought the 11 in January and bought it with the update plan. No new v12 software in my account. Newest is 11.31
Found your account info and looking into this. It is taking some time to process the existing product/accounts, but will do everything I can to help.
__________________
Reply With Quote
  #3  
Old 03-23-2015, 12:47 PM
grame99 grame99 is offline
Member
 
Join Date: Nov 2014
Location: london
Posts: 56
Default Re: Pro Tools 12 is available for purchase!

Is 12 supposed to appear in my account? I did the LE educational upgrade before Christmas which said 16 months of the support plan including 12... Only have 11.31... Yikes.
Reply With Quote
  #4  
Old 03-23-2015, 12:49 PM
dankin dankin is offline
Member
 
Join Date: Aug 2009
Location: Nashvillle
Posts: 468
Default Re: Pro Tools 12 is available for purchase!

I did my PT 10+ CPTK to 11HD upgrade through Sweetwater in December. No PT 12 in my acct either.
Reply With Quote
  #5  
Old 03-23-2015, 12:54 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,413
Default Re: Pro Tools 12 is available for purchase!

Quote:
Originally Posted by grame99 View Post
Is 12 supposed to appear in my account? I did the LE educational upgrade before Christmas which said 16 months of the support plan including 12... Only have 11.31... Yikes.
Quote:
Originally Posted by dankin View Post
I did my PT 10+ CPTK to 11HD upgrade through Sweetwater in December. No PT 12 in my acct either.
If you bought a PT/PTHD 11 Upgrade on/after the date listed in http://avid.force.com/pkb/articles/f...14-Offer-FAQ#4 then you do get 12. Existing registered/activated products are being processed and it will take a little time to complete all of them but you will see it in your account.
__________________
Reply With Quote
  #6  
Old 03-23-2015, 12:59 PM
Tony Cariddi's Avatar
Tony Cariddi Tony Cariddi is offline
Member
 
Join Date: Oct 2009
Location: Burbank, CA
Posts: 95
Default Re: Pro Tools 12 is available for purchase!

Hi everyone, some people who purchased an annual upgrade plan and are entitled to PT12 are not seeing that represented in their accounts yet. These entitlements are in the process of being deposited and will be complete within the next couple of weeks (most should be quicker than that).

Thanks for your patience,
Tony
__________________
Tony Cariddi
Avid
Marketing Director
Reply With Quote
  #7  
Old 03-23-2015, 01:01 PM
thanos4 thanos4 is offline
Member
 
Join Date: Jul 2009
Posts: 452
Default Re: Pro Tools 12 is available for purchase!

Quote:
Originally Posted by Tony Cariddi View Post
Hi everyone, some people who purchased an annual upgrade plan and are entitled to PT12 are not seeing that represented in their accounts yet. These entitlements are in the process of being deposited and will be complete within the next couple of weeks (most should be quicker than that).

Thanks for your patience,
Tony
Mr Tony,what about the 4 years of free upgrades of Education version?
Reply With Quote
  #8  
Old 03-23-2015, 02:58 PM
QaliStacks's Avatar
QaliStacks QaliStacks is offline
Member
 
Join Date: Mar 2015
Location: Los Angeles
Posts: 8
Default Re: Pro Tools 12 is available for purchase!

Quote:
Originally Posted by thanos4 View Post
Mr Tony,what about the 4 years of free upgrades of Education version?

I want to know this too, I've got a year and several months left
Reply With Quote
  #9  
Old 03-23-2015, 01:28 PM
SOUNDDECISION SOUNDDECISION is offline
Member
 
Join Date: Jun 2009
Posts: 295
Default Re: Pro Tools 12 is available for purchase!

Quote:
Originally Posted by Tony Cariddi View Post
Hi everyone, some people who purchased an annual upgrade plan and are entitled to PT12 are not seeing that represented in their accounts yet. These entitlements are in the process of being deposited and will be complete within the next couple of weeks (most should be quicker than that).

Thanks for your patience,
Tony
Weeks??? Tony, please say you are joking....

Seriously?

I bought 3 upgrades in December and none of them are showing.

2 regular and 1 HD

I even have an open support case about this dating back weeks already...

come on
Reply With Quote
  #10  
Old 03-23-2015, 04:52 PM
cclarry cclarry is offline
Member
 
Join Date: Mar 2015
Location: Michigan
Posts: 40
Default Re: Pro Tools 12 is available for purchase!

Shouldn't existing used have been updated FIRST? We have the NEW IMPROVED PLAN...that doesn't seem to be "so improved"....

Avid always "blows smoke", but they all do...

We were supposed to be notified first. I didn't get ANYTHING but
an announcement that it was available for PURCHASE, and THATS ALL that could be done because there NOTHING in the account.

Terrible Avid...terrible....
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Student purchase included 4yrs of releases never got Pro Tools 12 tklicki Licensing & Accounts 495 11-20-2016 09:01 PM
Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade? musiczile Pro Tools 12 1 02-15-2016 03:21 PM
Should I upgrade to 12? "No Charge UG for Students" djmichaelwenz Pro Tools 12 5 09-25-2015 02:44 AM
XMON signal charge while quitting Pro Tools PleasantNoise ICON & C|24 2 02-25-2008 10:26 AM
Gonne Be A Upgrade Charge for 6.0??? audio junkie Pro Tools TDM Systems (Mac) 13 10-06-2002 07:57 PM


All times are GMT -7. The time now is 12:16 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com