License Disappeared

[jeffro]

Originally Posted by Faildedrum

Hi!!!!

I've the same problem but my license showed now is Pro Tools Perpetua Bundle (with 10/11/12) and when I try to open PT it says the same pop up message, despite the version of PT I've installed. I tried with all what runs whit macOS Catalina.

Couldn't find your account based on your DUC email, but please check the Release Limit date on your license (right+click > Show Details in iLok License Manager) to make sure the date is after the release date of your installed version of Pro Tools. If still having trouble, please start a case in my.avid.com > Access The Support Center > Equipment.

[Faildedrum]

Originally Posted by jeffro

Couldn't find your account based on your DUC email, but please check the Release Limit date on your license (right+click > Show Details in iLok License Manager) to make sure the date is after the release date of your installed version of Pro Tools. If still having trouble, please start a case in my.avid.com > Access The Support Center > Equipment.

Hi Jeffro and thank you. my account mail its another, it's -----. the Realese Limit date its all OK. I already have a case opened in the ASC since 5 days ago and nobody answer me yet.

[jeffro]

Originally Posted by Faildedrum

Hi Jeffro and thank you. my account mail its another, it's -----. the Realese Limit date its all OK. I already have a case opened in the ASC since 5 days ago and nobody answer me yet.

Reviewed your case and replied to that - please check your email.

[qthegaijin]

I just had this happen to me mid session. Random Pace error notice and My license disappeared after updating to 2020.9 and opening a project. the only one that shows is one that says it expired in April of 2020, which my plan expires April 2021. I have submitted a ticket but hopefully posting here will speed that process since I have a deadline to meet and now cant use pro tools at all.

edit 1:
I went into my Avid Link and noticed there was a redeem code for "SW DL,UPG/SUP PRO TOOLS PER V2" I activated it....and nothing changed. It did not deposit or update my iLok account and now shows a random product in my products page.

[jeffro]

Originally Posted by qthegaijin

I just had this happen to me...

Checking your case and will reply there...

[chefbrody]

Got the same problem last week. My Ultimate Perpetual Pro Tools authorization suddenly vanished from iLok key and iLok account when I was working... I started a case, contacted iLok... 3 hours later it reappeared... What the hell ??

[jeffro]

Originally Posted by chefbrody

Got the same problem last week. My Ultimate Perpetual Pro Tools authorization suddenly vanished from iLok key and iLok account when I was working... I started a case, contacted iLok... 3 hours later it reappeared... What the hell ??

Will check your accounts and reply via support case.

[qthegaijin]

Originally Posted by jeffro

Checking your case and will reply there...

Thank you for sorting that out!

[Osk]

Hi Jeffro,

I just opened a case, exactly the same issue, I opened my ilok licence manager and upon refreshing my Pro Tools perpetual licence was gone, and now Pro Tools doesn't launch.. and got deadlines.. help please!

[Eric Seaberg]

Strangest thing... I just did a session using this iLok a day ago running 2020.9 and all was OK. Installed .11 and opened it... the ONLY way it would run was authorizing most of my plugins using iLok cloud. Will check for iLok driver updates, but it all seems good. License has absolutely left my iLok account however. At least I had paid for Zero DownTime and will reach out to iLok.

Anyone else had issues after updating? Deleted all previous prefs and everything... other than that, seems a little speedier and uses less resources than I remember.


Thanks

_______________________


Just checked iLok info and it says the license has "been surrendered from all locations", even though the renewal date is Jan 22. Any ideas?