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#11
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Re: License Disappeared
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• linkedin •
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#12
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Re: License Disappeared
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Last edited by jeffro; 11-05-2020 at 09:44 AM. Reason: email removed |
#14
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Re: License Disappeared
I just had this happen to me mid session. Random Pace error notice and My license disappeared after updating to 2020.9 and opening a project. the only one that shows is one that says it expired in April of 2020, which my plan expires April 2021. I have submitted a ticket but hopefully posting here will speed that process since I have a deadline to meet and now cant use pro tools at all.
edit 1: I went into my Avid Link and noticed there was a redeem code for "SW DL,UPG/SUP PRO TOOLS PER V2" I activated it....and nothing changed. It did not deposit or update my iLok account and now shows a random product in my products page. Last edited by qthegaijin; 11-08-2020 at 06:27 PM. |
#16
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Re: License Disappeared
Got the same problem last week. My Ultimate Perpetual Pro Tools authorization suddenly vanished from iLok key and iLok account when I was working... I started a case, contacted iLok... 3 hours later it reappeared... What the hell ??
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Nicolas Last edited by chefbrody; 11-09-2020 at 05:35 AM. |
#18
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Re: License Disappeared
Thank you for sorting that out!
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#19
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Re: License Disappeared
Hi Jeffro,
I just opened a case, exactly the same issue, I opened my ilok licence manager and upon refreshing my Pro Tools perpetual licence was gone, and now Pro Tools doesn't launch.. and got deadlines.. help please! |
#20
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Installed 2020.11 and iLok license disappeared...
Strangest thing... I just did a session using this iLok a day ago running 2020.9 and all was OK. Installed .11 and opened it... the ONLY way it would run was authorizing most of my plugins using iLok cloud. Will check for iLok driver updates, but it all seems good. License has absolutely left my iLok account however. At least I had paid for Zero DownTime and will reach out to iLok.
Anyone else had issues after updating? Deleted all previous prefs and everything... other than that, seems a little speedier and uses less resources than I remember. Thanks _______________________ Just checked iLok info and it says the license has "been surrendered from all locations", even though the renewal date is Jan 22. Any ideas?
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Eric Seaberg • San Diego, CA A.E.S., I.E.E.E., S.M.P.T.E., S.P.A.R.S. Last edited by Eric Seaberg; 11-13-2020 at 04:40 PM. |
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