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  #1  
Old 03-23-2011, 11:00 AM
bender-offender bender-offender is offline
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Default PT 8 Install DVD: Installation Failed

Hello,

I'm trying to install PT8 on a system (OS 10.6.6) that already had PT8 on it which was installed using the same DVD to try to install with. Meaning, I uninstalled PT8 because I was having some issues with it and my Eleven Rack, then tried reinstalling it from the same DVD I've used many times. The Installer loads fine, asks me all the normal questions of "where to install," "what to install," etc., but when it gets to the progress bar, it stops after a few seconds, goes to the next screen telling me about 3rd party software on the DVD, then goes to another screen showing the big yellow-exclamation-point graphic telling me the "installation has failed." It continues to say "The Installer could not install the software because there was no software found to install."

I've uninstalled PT8 completely, deleted Preference files and any other Digidesign files I could find, including reinstalling OS 10.6.5 and yet this still happens. Prior to the uninstallation PT8 worked fine with my 002R, I was just having issues with my Eleven Rack where the computer wasn't recognizing it was plugged in at all. I know it's not the ER because I use the same unit on another computer which works flawlessly. Also, I've used the ER on the first computer many times without any issues.

Thanks for the help.
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Mac Pro 8-core 3ghz, OS 10.6.7, 16GB ram PT 8, Digi002, Cubase 6, Logic 9, MOTU 2408mk3, Eleven Rack
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Old 03-23-2011, 03:24 PM
albee1952 albee1952 is offline
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Default Re: PT 8 Install DVD: Installation Failed

Go get the download version and try that. You can find thelink thru your MyAvid account>My Products.
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  #3  
Old 03-24-2011, 11:47 AM
bender-offender bender-offender is offline
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Default Re: PT 8 Install DVD: Installation Failed

Quote:
Originally Posted by albee1952 View Post
Go get the download version and try that. You can find thelink thru your MyAvid account>My Products.
Thanks Albee for the help. Unfortunately I don't have the option to download PT8 from my Avid profile, however I was able to borrow a friend's DVD which worked. I am confused as to why my DVD, which worked fine in the past, suddenly doesn't work?

Thanks again.
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Mac Pro 8-core 3ghz, OS 10.6.7, 16GB ram PT 8, Digi002, Cubase 6, Logic 9, MOTU 2408mk3, Eleven Rack
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Old 03-24-2011, 05:19 PM
The Dougfather The Dougfather is offline
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Default Re: PT 8 Install DVD: Installation Failed

Bender,

I had an issue installing Pro Tools last week on Snow Leopard. For me it was a permissions issue, the error was 'unable to install files to \.\'.

I was able to resolve the issue by changing the digidesign application folder permissions to read and write.
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