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Old 08-07-2018, 12:57 PM
Mark Ziebarth Mark Ziebarth is offline
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Default Re: Avid Support ExpertPlus contract.....wheres the support?...

And even though the support team gave my problem a second chance it didn’t get any better. I sent in reports of my system and the crashes but all I was supposed to do was create a new start disk, update to the latest version of PT and some other casual support tips. Maybe my expectations are too high but I hoped the expert support would give me any personal advice regarding my setup. To me this is still very disappointing.

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Mark
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  #12  
Old 08-07-2018, 01:30 PM
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jeffro jeffro is offline
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Default Re: Avid Support ExpertPlus contract.....wheres the support?...

Quote:
Originally Posted by Mark Ziebarth View Post
...all I was supposed to do was create a new start disk, update to the latest version of PT and some other casual support tips...
Sorry for the ongoing trouble. You mentioned that Disk Utility found errors, so a fresh start disk would be a normal suggestion. The point about PT wasn't just update to the latest, they pointed out there seemed to older files leftover from 10.3.8 so they recommended a clean uninstall then a reinstall of 10.3.10. I'll add your post to the case to let them know it's still unresolved.
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