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  #81  
Old 05-03-2018, 06:22 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?

This is for the customers with an active Pro Tools HD product as of April 7th who are entitled to the Avid Complete Plug-in Bundle subscription license.


Thank you for being a valued Pro Tools | Ultimate customer.

As part of the transition from Pro Tools | HD to Pro Tools | Ultimate you should have received a new subscription license for the "Avid Complete Plug-In Bundle." You will also notice that the "Pro Tools HD Plan" subscription license that was associated with your Pro Tools | HD license is no longer in your account. You have not lost access to these plug-ins—the HD Plan license has simply been replaced by the Avid Complete Plug-in Bundle. In order to use the entire Avid Complete Plug-In Bundle suite of plug-ins make sure you transfer the new license to your iLok, and download the full installer for Avid Complete Plug-In Bundle from your Avid Account.

Please consult the Pro Tools | Ultimate FAQ for additional information.
Here’s the link for the FAQ: avid.force.com/pkb/articles/faq/Pro-Tools-Ultimate-FAQ

If your individual bonus plug-ins were not replaced by a single Avid Complete Plug-in Bundle installer in the "Additional Value Content..." section of your Pro Tools | Ultimate product (or your current product in your Avid account didn't change from "HD" to "Ultimate") then please start a support case using the "Access The Support Center" link in my.avid.com.

-Tope
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  #82  
Old 05-04-2018, 12:31 AM
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Marcel Risberg Marcel Risberg is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?

Someone opened a case for me. I’m in contact with Gerard at support to solve this issue.

In fact, I didn’t know this was an issue. I just thought I had to wait like a week more or so to have this solved automatically. Glad to get help as it might be my license transition got stuck.
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  #83  
Old 05-04-2018, 02:05 AM
silverhammernz silverhammernz is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?

I have been waiting patiently too, not realizing anything was amiss. If it wasn't for this thread i would still be hanging in there.
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  #84  
Old 05-04-2018, 03:21 AM
Pete Gates Pete Gates is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?

Yup, me too. I have one license that says Ultimate and two (including the one that is still “on plan”) that say Upgrade and Support Plan HD.

Pete
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  #85  
Old 05-04-2018, 09:53 AM
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Marcel Risberg Marcel Risberg is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?

Gerard (support) managed to get me a temporary license of the Complete Plug-In Bundle. Looks like this:




I'm curious, did your iLok "Pro Tools HD Plan" change name? Mine did not. (Not that I know it should though.) Looks like this:




Still named HD (not Ultimate) under My Avid. No Complete Plug-In Bundle download available here or through the Application Manager. Looks like this:




--> Where can one download this package manually?

Ps. Just reporting, not meaning to rush anyone.

I wish everyone a nice weekend.


Edit:
Noticed the mentioning of Ultimate in this little green box (My Avid):

Attached Images
File Type: jpg temp_license.jpg (64.5 KB, 0 views)
File Type: jpg pro_tools_hd.jpg (19.7 KB, 0 views)
File Type: png my_avid_hd.png (31.0 KB, 0 views)
File Type: png green_box.png (14.4 KB, 0 views)
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Production sound and audio post - ljuddesign.se
Enthusiastically sharing knowledge and experience at Stockholm Film School.

🛠 Pro Tools Ultimate 2019.10 · HD Native · HD Omni
🎚 EuControl x.x.x · Artist Control · Mix · Control App
🦑 MacPro5,1 · 12C24T @3.46GHz · 48GB · SSDs · macOS 10.13.6 (17G5019)
📺 Separate video playback machine
🥇 Covered by ZDT/TLC · Keeping DAW OS clutter free

Last edited by Marcel Risberg; 05-04-2018 at 10:26 AM.
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  #86  
Old 05-04-2018, 12:49 PM
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TVPostSound TVPostSound is offline
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Default Re: Pro Tools Ultimate and the Avid Complete Plugin Bundle

Quote:
Originally Posted by LDS View Post
XForm appeared in my Avid Complete plugin bundle license. No sign of machine control thus far though...
Machine Control is builtin 2018.4
Hardware activates it. Avid Card, and interface.
Can not have it with Native.
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  #87  
Old 05-04-2018, 01:24 PM
silverhammernz silverhammernz is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?

Still nothing in my account, been in the “create a case” queue for two days. EDIT: just spied the license in my iLok account, all I need now is the software. I guess it's imminent. EDIT2: Some hours later the files have been sent to me. Case closed. Thank you Avid, obviously a hiccup in the distribution plan.
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https://soundcloud.com/larryk

Last edited by silverhammernz; 05-04-2018 at 06:39 PM.
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  #88  
Old 05-04-2018, 01:27 PM
Pete Gates Pete Gates is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?

Yup, my iLok still says "Pro Tools HD Plan"

Pete
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  #89  
Old 05-07-2018, 10:40 AM
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Boombatty Boombatty is offline
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Default Re: Machine Control and Avid Complete Plugin question

Still nothing here.
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  #90  
Old 05-07-2018, 12:16 PM
TrentWilliams TrentWilliams is offline
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Default Re: Machine Control and Avid Complete Plugin question

Still nothing here either .. ?
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