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  #1  
Old 01-03-2010, 08:45 AM
jphaudio jphaudio is offline
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Join Date: Jan 2004
Location: Florida
Posts: 68
Default USB Audio Device is not compatible with this version of Windows (Vista Laptop).

Has anyone got this Microsoft system message on boot up? Do I use only firewire?

After doing some updates I get this message on Microsoft OS bootup:

"Address a problem with USB Audio Device
USB Audio Device is not compatible with this version of Windows.
Digidesign, the company that manufactured USB Audio Device, has informed Microsoft that they don't expect to offer updates to solve this problem.
To search for similar devices that are compatible with Windows Vista, go online to the Windows Vista Compatibility Center: "
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  #2  
Old 01-03-2010, 11:51 AM
cruisemates cruisemates is offline
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Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

Has this message been problem? Has it stopped you from installing or running PT? or is it just a warning message?
__________________
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  #3  
Old 01-03-2010, 12:04 PM
rqstudio rqstudio is offline
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Join Date: Dec 2006
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Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

Durring instalation Digi tells you to ignore Window's prompts and allow Digi to install the drivers.
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  #4  
Old 01-03-2010, 01:32 PM
jphaudio jphaudio is offline
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Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

I have not been able to get PT LE to run. I was hoping that the audio USB from Digidesign will work on my vista ultimate laptop. thanks...
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  #5  
Old 01-03-2010, 04:44 PM
sw rec sw rec is offline
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Location: Colo Spgs Colo
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Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

Which Pro Tools interface???
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  #6  
Old 01-03-2010, 05:39 PM
jphaudio jphaudio is offline
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Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

Here is my config for my laptop. I have the PT Mbox 2 Mini. I was just hoping to get the program to run somehow, maybe with a modification if needed...thanks.

Computer
Model : Dell Inspiron 1525

Processor
Model : Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz
Speed : 2.2GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing

Computer
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Dell 0WP007
BIOS : Dell A17 10/27/2009
Bus(es) : ISA X-Bus PCI PCIe IMB PCMCIA USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.5GB DDR2 SO-DIMM

Chipset
Model : Dell Mobile PM965/GM965/GL960 Express Processor to DRAM Controller
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 4GB DDR2 SO-DIMM
Shared Memory : 8MB
Memory Bus Speed : 2x 333MHz (666MHz)

Memory Module(s)
Memory Module : Samsung M4 70T5663CZ3-CE6 2GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M4 70T5663CZ3-CE6 2GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)

Video System
Video Adapter : Mobile Intel(R) 965 Express Chipset Family (8 SP, Integrated Graphics)

Graphics Processor

Storage Devices
TOSHIBA MK2546GSX (250GB, SATA300, 2.5", 5400rpm, NCQ, 8MB Cache) : 233GB (C:) (D:)
TSSTcorp DVD+/-RW TS-L632H (ATA33, DVD+-RW, CD-RW, 2MB Cache) : 4GB (E:)

Logical Storage Devices
RECOVERY (D:) : 10GB (NTFS) @ TOSHIBA MK2546GSX (250GB, SATA300, 2.5", 5400rpm, NCQ, 8MB Cache)
OS (C:) : 162GB (NTFS) @ TOSHIBA MK2546GSX (250GB, SATA300, 2.5", 5400rpm, NCQ, 8MB Cache)
Pro Tools LE (E:) : 4GB (CDFS) @ TSSTcorp DVD+/-RW TS-L632H (ATA33, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell ICH8M-E (ICH8) LPC Interface Controller
LPC Legacy Controller 1 : T0 FC-11h
Audio Device : Dell 82801H (ICH8) HD Audio Controller
Audio Codec : Conexant 2C06h
Audio Codec : Silicon Image (CMD Technology) 1392h
Audio Codec : Sigmatel 7616h
Serial Port(s) : 2
Disk Controller : Dell 82801H (ICH8) Ultra ATA Storage Controllers
Disk Controller : Dell Mobile SATA AHCI Controller
USB Controller 1 : Dell 82801H (ICH8) USB UHCI #4
USB Controller 2 : Dell 82801H (ICH8) USB UHCI #5
USB Controller 3 : Dell 82801H (ICH8) USB2 EHCI #2
USB Controller 4 : Dell 82801H (ICH8) USB UHCI #1
USB Controller 5 : Dell 82801H (ICH8) USB UHCI #2
USB Controller 6 : Dell 82801H (ICH8) USB UHCI #3
USB Controller 7 : Dell 82801H (ICH8) USB2 EHCI #1
FireWire/1394 Controller 1 : Dell R5C832 IEEE-1394 Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Network Services
Network Adapter : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Network Adapter : TAP-Win32 Adapter V8 (coLinux) (Ethernet, 100Mbps)
Network Adapter : Bluetooth Device (Personal Area Network) #2
Wireless Adapter 1 : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card (802.11g (ERP), WEP n-bit, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows Vista Ultimate 6.00.6002 (Service Pack 2)
Platform Compliance : x86

Windows Experience Index
Current System : 3.5
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  #7  
Old 01-03-2010, 06:25 PM
jphaudio jphaudio is offline
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Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

sorry, I have the 7.4 LE which I got updated to 8 but it still did not start up. I uninstalled and reinstalled a few times.
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  #8  
Old 01-03-2010, 06:49 PM
jphaudio jphaudio is offline
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Join Date: Jan 2004
Location: Florida
Posts: 68
Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

7.4. I am having ll these issues on this version at the moment...
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  #9  
Old 01-03-2010, 08:36 PM
sw rec sw rec is offline
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Location: Colo Spgs Colo
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Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

1. Again, what interface?
2. You DO realize that you're going to need a physically separate hard drive for audio in order for this to work correctly? A partitioned system drive won't cut it.

IMPORTANT! You MUST use a secondary hard drive (not your main OS drive) for recording and playback of audio in Pro Tools. Recording or playback from the OS drive is known to be problematic and the cause of many different error types. If you are using your system drive and encountering errors, the first thing you should do is get a compatible drive. USB drives are not supported and are known to be problematic, so please do not use them with Pro Tools. If you're recording or playing back from a USB drive and are getting errors in Pro Tools, please switch to using a compatible external firewire drive or internal SATA/ATA/IDE drive and disconnect the USB drive.

Pro Tools supports recording and playback to a secondary drive that meets the following requirements:

7200 rpm or faster
9ms seek time or faster

Firewire drives must have the Oxford 911 (FW400 port), Oxford 912 (FW400 & FW800 ports) or Oxford 924 (FW800 ports) Bridge chip. USB drives are not supported and are known to be problematic.
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  #10  
Old 01-04-2010, 07:09 PM
jphaudio jphaudio is offline
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Join Date: Jan 2004
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Posts: 68
Default Re: USB Audio Device is not compatible with this version of Windows (Vista Laptop).

I was trying to install 7.4. I will take whatever version will work though. Thank you for helping me on this...
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