Release limit issue. Perpetual. Ultimate. Non HD and HD [SOLVED]

[Siddhant Bhatia]

Thank you so much! Looking forward to someone connecting to me from Avid! God Bless!

[JFreak]

no problem

[DigiTechSupt]

Originally Posted by Siddhant Bhatia

Greetings!

ilok ID: siddhantbhatia

I opened a case today: 03982105
No one has sent an Email, so I thought of reaching out here.


The issue:
I have 3 licenses. 2 HD Ultimate and one Perpetual. I have just upgraded one of my computers from Snow Leopard to High Sierra and I have been racking my brains for the last 4 hours since my iLok apparently has the requisite licenses but is not being recognized. After much searching and going through posts, it seems there is a problem with one of the license release limit which says its only for versions released on or before 07/02/17. I pay for upgradation every year. So this is a little unfair.

Also, every time Pro Tools points to an iLok, it only points to one of my 3 iLoks and says only that one has the required licenses, which is not true. I have another iLok where the release limit is under 2021 and it doesnt show.

I need immediate and urgent help as I have to get started and deliver with more than 40 mixes in the coming 3 weeks.

Kindly help.

Also, I need to understand since I already possess Ultimate and HD ultimate and Perpetual licenses, why cant I cross use these iLoks??? Why is it so complicated in todays times?

Please help with this problem. Its urgent!

Hi, Upon checking, the license Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) (9 items) is still activated on your iLok 2 Dongle. Please try deactivating this by signing in on your iLok license manager while your iLok2 dongle is inserted, then deactivate it from your iLok 2 dongle. Let us know if you're able to do this.

Thank you!
-Tope

[Siddhant Bhatia]

Yes! Done!

[Siddhant Bhatia]

Originally Posted by DigiTechSupt

Hi, Upon checking, the license Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) (9 items) is still activated on your iLok 2 Dongle. Please try deactivating this by signing in on your iLok license manager while your iLok2 dongle is inserted, then deactivate it from your iLok 2 dongle. Let us know if you're able to do this.

Thank you!
-Tope

Dear Tope,

I have deactivated and now my iLok doesn't have any Pro Tools License. Looking forward to knowing the next steps from you. Thank you so much for your help!

[Siddhant Bhatia]

Thank you all, this was solved by the prompt help from Avid :)