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#1
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PT11 HD, Graphics crash when moving clips
Hi,
I haven't seen this mentioned anywhere else for a while, but is anyone else having graphics crashes when moving clips up and down tracks? I'm in constant danger of dropping clips over each other as I move them vertically up or down the screen. As I scroll or move up whilst holding clips, the tracks appear to be blank and/or the the tracks themselves lose the tramlines. It's a basic problem but insanely annoying! I'm running a new Mac pro (AMD FirePro D500 3072 MB) with PT11 HD. Anyone?! http://protools.ideascale.com/a/dtd/247307-3779 Last edited by Avid; 08-25-2016 at 05:41 PM. Reason: Added IdeaScale link. |
#2
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Re: PT11 HD, Graphics crash when moving clips
Which version of 11? Which OS? How many monitors?
__________________
Jonathan S. Abrams, CEA, CEV, CBNT Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10) |
#3
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Re: PT11 HD, Graphics crash when moving clips
PT11.3.1 HD, Yosemite 10.10.4, I have 3 screens running.
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#4
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Re: PT11 HD, Graphics crash when moving clips
Is each screen on a separate Thunderbolt bus?
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Jonathan S. Abrams, CEA, CEV, CBNT Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10) |
#5
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Re: PT11 HD, Graphics crash when moving clips
Ah no they weren't, I'll try separating them and let you know.
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#6
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Re: PT11 HD, Graphics crash when moving clips
OK, all on different busses now but still the same problem.
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#7
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Re: PT11 HD, Graphics crash when moving clips
Please keep in mind that v11.3.1 was not qualified for OS X v10.10.4.
If you go to ~/Library/Logs/CrashReporter/, do you see any logs for Pro Tools? You may not, as Avid has eschewed OS X's crash reporter for their own crash reporting mechanism that uses Google's BreakPad. It's worth looking though, since Avid's crash logs, if present, are encrypted and unreadable by people with the decryption key.
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Jonathan S. Abrams, CEA, CEV, CBNT Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10) |
#8
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Re: PT11 HD, Graphics crash when moving clips
Quote:
Seen this on many different installations of 11.3.1 on 10.10.3 on both 5,1 MPs and Cylinder Macs. Guess it's a bug. Frank.
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PTHDn 2024.3 (OSX13.6.5), 8x8x8, MacPro 14,8, AJA LHi, SYNC HD, all genlocked via AJA GEN10, 64GB RAM, Xilica Neutrino, Meyersound Acheron |
#9
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Re: PT11 HD, Graphics crash when moving clips
Have either of you logged this at protools.ideascale.com?
__________________
Jonathan S. Abrams, CEA, CEV, CBNT Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10) |
#10
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Re: PT11 HD, Graphics crash when moving clips
No not yet, will do though.
Actually it turns out this happening to few other people that I'm working with at the moment, this is obviously a bigger problem than I thought, it's becoming increasingly annoying. |
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