Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-29-2018, 04:34 PM
PMF Media PMF Media is offline
Member
 
Join Date: Jul 2013
Location: Adelaide Australia
Posts: 371
Default PT 2018.1 iLok weirdness

OK, just installed 2018.1 to give it a run... I have 2 iLok attached to my iMac, 1 has my current HD license on it and the other a standard non-current 12.7 license - the current license is my personal iLok and contains various authorisations for software that I own and the other iLok belongs to the studio I'm presently working in and contains their authorisations - here's where the weirdness starts, on initial boot of 2018.1 PT alerted me that it needed to update all iLok attached to the iMac and not to remove them until complete, no problem, it then finished the update and promptly informed me that my license was for an older version and no longer valid - keep in mind I still had the iLok with the current HD license attached also - so, I then quit, removed the iLok with the non HD license and tried again... PT launched but then I was confronted with a dialogue telling me that certain plug in authorisations could not be found (I had removed the iLok containing them so that I could get 2018.1 to boot) I then re-inserted the other iLok and the plug ins authorised, cool!

I then opened a session and was promptly informed that the version I was running was not authorised and I had to quit PT

So... I can either run PT 2018 from my iLok and not access the studios plug ins or I can go back to using 12.8.3 with BOTH iLoks plugged in and access everything!

Thing is, I really want to give 2018 a go after reading so many positive things about it here

Seems to be something related to the new iLok cloud authorisation "feature" which may be tad lumpy.

Anyone else seeing this?

PS. Before anyone asked why I need 2 iLoks or why I don't just move the license to over to the one, remember, 2 seperate accounts and owners Mine and the studios
Reply With Quote
  #2  
Old 01-29-2018, 05:56 PM
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 1,516
Default Re: PT 2018.1 iLok weirdness

If the studio decides to reinstate their 12.7 license, in order to get 2018.1, here’s an interesting offer:

https://www.sweetwater.com/store/detail/PTAUP
Avid Annual Upgrade Plan for Pro Tools - Reinstatement
US $299.00 – or 3 easy payments
Or just US $13/month for 24 months
0% interest for 24 months*.
24 equal monthly payments required.
Valid through 12/31/2019.
__________________
Vanilla 2018.12/HD 11.3.2 & 10.3.10 - Studio One 4 Pro - Win7 64 Ultimate – Lenovo W520 ThinkPads (427637U & 4282-UN7) & 433830U Docks – Samples & Songs HDDs - Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32 - Champ 12 - Rode NT2-A, SM57

Last edited by unkJE; 01-29-2018 at 06:54 PM. Reason: info change
Reply With Quote
  #3  
Old 01-29-2018, 06:16 PM
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 1,516
Default Re: PT 2018.1 iLok weirdness

Thanks for raising this issue - I've only now realized that iLok should allow multiple versions of ILM to be installed - otherwise, it'll mean uninstalling & reinstalling ILM, every time someone wants to switch between 2018.1 and an earlier version!

(I do hope I've got this completely wrong!)
__________________
Vanilla 2018.12/HD 11.3.2 & 10.3.10 - Studio One 4 Pro - Win7 64 Ultimate – Lenovo W520 ThinkPads (427637U & 4282-UN7) & 433830U Docks – Samples & Songs HDDs - Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32 - Champ 12 - Rode NT2-A, SM57
Reply With Quote
  #4  
Old 01-29-2018, 06:50 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 1,362
Default Re: PT 2018.1 iLok weirdness

Quote:
Originally Posted by unkJE View Post
(I do hope I've got this completely wrong!)
yeah. that's not necessary. What the OP is doing should work fine. To the OP, log into iLok with the latest manager and do a synchronization on your ilok key (right click on the key and you'll see the option.) Then log out and log in as the studio (or have some one there do it) and do the same synchronization thing on the iLok belonging to that account. Do a quick reboot of the computer.

Then try it again with both keys in. I think these are just growing pains for all the license structures.
Reply With Quote
  #5  
Old 01-29-2018, 07:02 PM
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 1,516
Default Re: PT 2018.1 iLok weirdness

phew!!!

Thanks - I'm too old for panic attacks!
__________________
Vanilla 2018.12/HD 11.3.2 & 10.3.10 - Studio One 4 Pro - Win7 64 Ultimate – Lenovo W520 ThinkPads (427637U & 4282-UN7) & 433830U Docks – Samples & Songs HDDs - Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32 - Champ 12 - Rode NT2-A, SM57
Reply With Quote
  #6  
Old 01-30-2018, 05:15 PM
PMF Media PMF Media is offline
Member
 
Join Date: Jul 2013
Location: Adelaide Australia
Posts: 371
Default Re: PT 2018.1 iLok weirdness

Quote:
Originally Posted by BScout View Post
yeah. that's not necessary. What the OP is doing should work fine. To the OP, log into iLok with the latest manager and do a synchronization on your ilok key (right click on the key and you'll see the option.) Then log out and log in as the studio (or have some one there do it) and do the same synchronization thing on the iLok belonging to that account. Do a quick reboot of the computer.

Then try it again with both keys in. I think these are just growing pains for all the license structures.
Thanks for your suggestion, but sadly, no go. Sync'ed both iLoks to their seperate accounts (and the iMac) and same result I've lodged a support ticket with iLok.com (wasn't that fun) and am waiting to hear back. Will report back.
Reply With Quote
  #7  
Old 01-31-2018, 03:32 PM
PMF Media PMF Media is offline
Member
 
Join Date: Jul 2013
Location: Adelaide Australia
Posts: 371
Default Re: Really loving ilok cloud

OK, I had a different issue the other day - and it's still an issue today! Rather than re-typing the whole thing, here's what I posted over on the PT 12 forum (sorry if I'm breaking the rules, but it was moved [to somewhere???] and I still haven't been able to get any resolution...

"just installed 2018.1 to give it a run... I have 2 iLok attached to my iMac, 1 has my current HD license on it and the other a standard non-current 12.7 license - the current license is my personal iLok and contains various authorisations for software that I own and the other iLok belongs to the studio I'm presently working in and contains their authorisations - here's where the weirdness starts, on initial boot of 2018.1 PT alerted me that it needed to update all iLok attached to the iMac and not to remove them until complete, no problem, it then finished the update and promptly informed me that my license was for an older version and no longer valid - keep in mind I still had the iLok with the current HD license attached also - so, I then quit, removed the iLok with the non HD license and tried again... PT launched but then I was confronted with a dialogue telling me that certain plug in authorisations could not be found (I had removed the iLok containing them so that I could get 2018.1 to boot) I then re-inserted the other iLok and the plug ins authorised, cool!

I then opened a session and was promptly informed that the version I was running was not authorised and I had to quit PT 

So... I can either run PT 2018 from my iLok and not access the studios plug ins or I can go back to using 12.8.3 with BOTH iLoks plugged in and access everything!

Thing is, I really want to give 2018 a go after reading so many positive things about it here 

Seems to be something related to the new iLok cloud authorisation "feature" which may be tad lumpy.

Anyone else seeing this?

PS. Before anyone asked why I need 2 iLoks or why I don't just move the license to over to the one, remember, 2 seperate accounts and owners Mine and the studios"

I've lodged a support ticket with iLok and they suggested syncing the individual iLoks which I did, but the error persists, any thoughts?

Last edited by Avid; 01-31-2018 at 03:40 PM. Reason: Moved to original thread.
Reply With Quote
  #8  
Old 01-31-2018, 04:16 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 11,217
Default Re: PT 2018.1 iLok weirdness

It was moved and merged by Avid to this section (Licensing) so if you look at the top here in this thread you see your post which is the one you are reposting and looking for

No rules broken as you thought it was moved and you couldn't find it but if that happens again and you can't find it PM me or any moderator who moderates the forum you posted in and we will help you
__________________
Best Regards
Christopher


South Side Music Group
WEBHOME

Pro Tools always wants to close and relaunch though, which is pretty annoying... especially when it never seems to manage the 'relaunch' bit. I'm sure it used to do it - Quote LDS 2019
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
iLok License Manager - weirdness after license surrenders [SOLVED] originalscottyg Licensing & Accounts 1 05-03-2017 04:04 AM
Plugin auth weirdness - guest iLok prevents internal iLok? Scott Helmke VENUE Live Sound Systems 3 09-07-2011 08:06 AM
iLok weirdness... can i get a hand here? Wkimbrel 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 10 08-10-2010 06:26 PM
ILok weirdness Dtyhlo Pro Tools TDM Systems (Mac) 2 04-11-2003 09:51 AM
More Digi iLok weirdness in 5.3.1... PastaViking II Pro Tools TDM Systems (Mac) 1 06-22-2002 01:00 AM


All times are GMT -7. The time now is 10:42 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com