Pt 10.3.3 will not load wirh RME UFX

[cplaza]

Just went from PT 10.3.2 to 10.3.3. Downloaded and installed the latest RME UFX drivers. When launching PT, it stops with a message stating that my audio device is set to an invalid sample buffer size. RME sample buffer is set 512. This has worked well since the initial install of PT 9. I have screen shots available, but can't show them here.
When clicking OK to the message, PT shuts down.
See the following:

My configuration is as follows:
SiSoftware Sandra

ID
Host Name : Studio-5
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P6X58D-E
Serial Number : MT70090********
BIOS : AMI (OEM) 0701 05/10/2011
Total Memory : 12GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (4C 8T 3GHz, 2.14GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1366

Chipset
Memory Controller : ASUS X58 I/O Hub 2x 2.41GHz (4.82GHz)
Memory Controller : Intel Core Desktop (Bloomfield) UnCore 2x 2.41GHz (4.82GHz), 3x 4GB DIMM DDR3 1.07GHz 192-bit

Memory Module(s)
Memory Module : SanMax ModulePartNumber00 2GB PC17100U
Memory Module : SanMax ModulePartNumber01 2GB PC17100U
Memory Module : SanMax ModulePartNumber02 2GB PC17100U
Memory Module : SanMax ModulePartNumber03 2GB PC17100U
Memory Module : SanMax ModulePartNumber04 2GB PC17100U
Memory Module : SanMax ModulePartNumber05 2GB PC17100U

Video System
Monitor/Panel : (Standard monitor types) Generic Non-PnP Monitor
Monitor/Panel : LG TV
(1600x1200, 52.0")
Video Adapter : NVIDIA GeForce GTX 470 (14CU 448SP SM5.0 1.22GHz, 640kB L2, 1.3GB 3.35GHz 320-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GTX 470 (14CU 448SP SM5.0 1.22GHz, 640kB L2, 1.3GB 3.35GHz 320-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 470 (448SP 14C 1.22GHz, 640kB L2, 1.3GB 3.35GHz 320-bit)
Compute Shader Processor : NVIDIA GeForce GTX 470 (448SP 1.22GHz, 640kB L2, 1.3GB 3.35GHz 320-bit)
CUDA GP Processor : NVIDIA GeForce GTX 470 (448SP 14C 1.22GHz, 640kB L2, 1.3GB 3.35GHz 320-bit)

Storage Devices
2x Hitachi HDS721010CLA332 (2TB, RAID0/SATA300, SCSI-4, 3.5", 7200rpm, 29MB Cache) : 2TB (E:)
Crucial M4-CT256M4SSD1 (256GB, SATA600, 2.5", SSD) : 238GB (C:)
Flash Disk (1GB, USB2) : 1010MB (G:)
PIONEER BD-RW BDR-205 (SATA150, BD-RE, DVD+-RW, CD-RW, 64kB Cache) : N/A (D:)

Logical Storage Devices
Data Drive (E:) : 2TB (NTFS) @ 2x Hitachi HDS721010CLA332 (2TB, RAID0/SATA300, SCSI-4, 3.5", 7200rpm, 29MB Cache)
System Reserved : 100MB (NTFS)
Removable Drive (G:) : 1010MB (FAT) @ Flash Disk (1GB, USB2)
Hard Disk (C:) : 238GB (NTFS) @ Crucial M4-CT256M4SSD1 (256GB, SATA600, 2.5", SSD)
Optical Drive (D:) : N/A @ PIONEER BD-RW BDR-205 (SATA150, BD-RE, DVD+-RW, CD-RW, 64kB Cache)

Peripherals
LPC Hub Controller 1 : ASUS LPC Interface Controller
LPC Legacy Controller 1 : T0 A5-13
Audio Device : ASUS HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : ASUS GF100 High Definition Audio Controller
Audio Codec : nVidia Mutara V08 [NV2]
Audio Codec : nVidia Mutara V08 [NV2]
Audio Codec : nVidia Mutara V08 [NV2]
Disk Controller : ASUS ICH8R (ICH8) SATA RAID Controller
Disk Controller : ASUS 88SE91A3 SATA-600 Controller
USB Controller 1 : ASUS USB UHCI Controller #4
USB Controller 2 : ASUS USB UHCI Controller #5
USB Controller 3 : ASUS USB UHCI Controller #6
USB Controller 4 : ASUS USB EHCI Controller #2
USB Controller 5 : ASUS USB UHCI Controller #1
USB Controller 6 : ASUS USB UHCI Controller #2
USB Controller 7 : ASUS USB UHCI Controller #3
USB Controller 8 : ASUS USB EHCI Controller #1
FireWire/1394 Controller 1 : ASUS VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : PrimoPDF (4000x4000, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : Microsoft Shared Fax Driver (200x200)Flash Disk (1009.72MB)

Network Services
Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 7.5

SiSoftware Sandra

General Information
Device Name : ADAT 1 (1+2) (RME Fireface UFX)
Manufacturer : Microsoft
Version : 6.01
Product ID : 104 - 1


Any ideas/suggestions?

[albee1952]

Is the RME a firewire interface? If so, it could be the VIA FW controller on the motherboard. my i5 build had that and it never would recognize my 003. Installing an approved card with a TI chipset solved that. Have you tried holding the N key whil opening Pro Tools so you can verify that the RME is showing up and selected as the audio engine?

[cplaza]

It is connected via USB-2 & the only other devices using USB are the iLok & a thumb drive for Waves. This interface works with other programs-like Sony Vegas Pro. This all came about with the installation of PT 10.3.3 as it has worked flawlessly with earlier releases of Pro Tools. Just love RME, as I can call their tech support without any hassles. I am the first to report this to them as well-they have no hits on this issue.
Thanks for the reply.

[albee1952]

Is the RME the selected audio engine in Pro Tools(Setup>Hardware)?

[edwar64896]

Bumping in here - am having a (slightly) similar issue with sample buffer sizes in ASIO. I'm using Lynx AES16e ASIO and the buffer size seems locked at 32 bytes. Nothing I can do in the Hardware Setup will change this, no matter how many times I change it to 512 and restart PT10, it seems to always come back at 32 bytes. Needless to say the audio is very choppy - and I have a mix to do this weekend before a festival deadline. If I don't make the deadline I'm toast.

I"m currently running 10.3.2 on Win7 x64 and am in the process of updating to 10.3.3

Any ideas would help...

m

[edwar64896]

Hi. I"m about to mark my own issue as resolved, but in the meantime - what setting do you have for "Host Engine" checkbox in the "Playback Engine" dialog? If its checked - try unchecking it...

m

[cplaza]

Responding to albee1952, I can't get PT to run at all, so therefore I can't change anything within PT. Is there a way to ignore ALL messages when starting PT? If I could do that, then I can check/make changes. Anyway, my intuition (& you need lots of that to troubleshoot computer systems) tells me that PT is somehow picking up a bogus buffer size when communicating with the RME driver. Of course, as in many cases before, I could be wrong, without knowing the internals of these programs. Just a reminder though, that the driver works fine with Vegas Pro, Reaper, Cubase, & Sound Forge (with only one running at any given time of course).
Thanks for your help.

[albee1952]

Have you tried holding the N key while opening Pro Tools so you can verify that the RME is showing up and selected(or at least available) as the audio engine? If you are not able to do this and get to the window where you choose the audio engine, then I suspect the entire install is hosed. If you choose to start over, when you UN-install Pro Tools, you MUST uninstall the HD driver if that option is offered.

[cplaza]

Wow! I wish I had known about holding that n key down before. Although the display showed the correct buffer setting, after clicking OK, it worked after that.
Thank you thank you thank you.
If you ever get to the Long Island, New York wine country, I owe you a few beers.

Best regards,
Carlos

[albee1952]

works for me