Pro Tools shuts down my computer

[Big Crouton]

I've been having this issue occasionally and I have no idea why. I can't link it to a specific action in Pro Tools, but every now and again in the middle of working on a track my computer will just instantly shut off and restart again after a couple seconds. I'm using a digi 002 rack with the latest Pro Tools release for Windows 7 64 bit. Any ideas what's happening? I know it's not my processor overheating, as I have been monitoring it's temperature and it never rises above normal levels.

[cwsand]

Hard to say - when did it start happenning? As soon as you started using Windows 7-64? Is it just one session or any session? Have you tried uninstalling/reinstalling LE? You might try reseating any cards and/or your memory as well as your firewire cable. Beyond that a SANDRA report will be needed.

[Big Crouton]

It actually started happening on the Windows 7 release candidate, but the problem has gone away on that OS, but it has been happening since shortly after I started using 64 bit windows 7. Actually now that I think about it, it tends to happen on mixing sessions when I import stems to a blank session. It doesn't happen right away, but typically at some point during those sessions Pro Tools will shut down my computer once or twice, and then it doesn't happen again in that session.

[albee1952]

We need a Sandra report and what version of PT you are running. THis kind of behavior often is fixed by updating Pace Interlok drivers.

[thundakiss]

Does this only happen with pro tools? Could be a driver or memory issue....

[Big Crouton]

This is from my windows 7 release candidate OS, but it's the same computer as the Windows 7 64 bit OS. Also, I just recently encountered the problem again on my release candidate OS.

SiSoftware Sandra

Computer
Model : System manufacturer System Product Name
Workgroup : WORKGROUP
Host Name : Awesome-O
User : Big Crouton

Processor
Model : Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Speed : 2.8GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing

Computer
Mainboard : Asus P6T DELUXE V2
BIOS : American Megatrends Inc. 0302 02/26/2009
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3GB DDR3

Chipset
Model : ASUS X58 I/O Hub
Front Side Bus Speed : 2x 2.41GHz (4.82GHz)

Chipset
Model : Intel Core CPU Generic Non-Core Registers
Front Side Bus Speed : 2x 2.41GHz (4.82GHz)
Total Memory : 6GB DDR3
Memory Bus Speed : 2x 536MHz (1GHz)

Memory Module(s)
Memory Module : OCZ OCZ3X1333LV2G 2GB DIMM DDR3 PC3-10700U DDR3-1334 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3X1333LV2G 2GB DIMM DDR3 PC3-10700U DDR3-1334 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3X1333LV2G 2GB DIMM DDR3 PC3-10700U DDR3-1334 (7-7-7-16 4-26-8-4)

Video System
Video Adapter : ATI Radeon HD 4500 Series (40 SM4.1 600MHz, 512MB DDR3 2x750MHz, PCIe 2.00 x16)

Graphics Processor
Adapter : ATI Radeon HD 4500 Series (40SP 600MHz, 512MB 300MHz)

Storage Devices
WDC WD3200AAKS-00L9A0 (320GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 298GB (C:)
ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (S:)
WDC WD10EADS-00L5B1 (1TB, SATA300, 3.5", NCQ, 32MB Cache) : 932GB (D:)
ATAPI DVD C DH52C2P (ATA33, DVD+-R, CD-RW, 2MB Cache) : 8GB (E:)

Logical Storage Devices
Personal (C:) : 298GB (NTFS) @ WDC WD3200AAKS-00L9A0 (320GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Hard Disk (S:) : 466GB (NTFS) @ ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Big Fella (D:) : 932GB (NTFS) @ WDC WD10EADS-00L5B1 (1TB, SATA300, 3.5", NCQ, 32MB Cache)
STAR_TREK_BEST_OF_TNG_VOL_2 (E:) : 8GB (UDF) @ ATAPI DVD C DH52C2P (ATA33, DVD+-R, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS LPC Interface Controller
LPC Legacy Controller 1 : T0 A5-13h
Audio Device : ASUS HD Audio Controller
Audio Device : Diamond Multimedia Systems RV730XT Audio device [Radeon HD 4670]
Disk Controller : ASUS 4 port SATA IDE Controller
Disk Controller : ASUS 2 port SATA IDE Controller
Disk Controller : ASUS 6121 SATA2 Controller
USB Controller 1 : ASUS USB UHCI Controller #4
USB Controller 2 : ASUS USB UHCI Controller #5
USB Controller 3 : ASUS USB UHCI Controller #6
USB Controller 4 : ASUS USB EHCI Controller #2
USB Controller 5 : ASUS USB UHCI Controller #1
USB Controller 6 : ASUS USB UHCI Controller #2
USB Controller 7 : ASUS USB UHCI Controller #3
USB Controller 8 : ASUS USB EHCI Controller #1
FireWire/1394 Controller 1 : VIA VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
FireWire/1394 Controller 2 : ASUS VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller (Ethernet, 100Mbps)
Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7100
Platform Compliance : x86

Windows Experience Index
Current System : 4.8


And yes, I've only encountered this problem while using Pro Tools.

[Big Crouton]

so, any ideas? this problem isn't going away on its own. I haven't been able to isolate it to any particular plug ins either.

[TOM@METRO]

I saw improvment with a Texas Instrument firewire controller. The VIA controllers have been, at times, less than ideal.

[dave911]

Could be a lot of different things, a few suggestions for system stability tests if you have not done these already.
1. Set any BIOS overclock settings back to the defaults.
2. Get the Prime 95 and Realtemp apps and run the stress test while you watch the temps for at least an hour.
3. Run the windows 7 memory diag and when the sys restarts set the test to advanced and loop forever, let it run for a couple hours.
None of this has anything to do with PT, but PT works a system very hard compared to most Apps so it could just be a system issue.

[Big Crouton]

Tom, is there any way that my firewire card could be causing my computer to shut down? I haven't had any other real issues arise with this computer. dave, I've never overclocked anything, and I've been running the Prime 95 for a couple hours and the temperature has been sitting steadily around 79, and the computer hasn't shut down yet. It really seems to only be a Pro Tools issue.

I ran the memory diagnostic as well and came up with nothing.