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Old 09-08-2019, 06:50 AM
JoeReeves JoeReeves is offline
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Default Problems actually buying Pro Tools

Hi,
I've just tried to buy the latest version of PT, and after going through the process seemingly normally and purchasing the year subscription, I can't access it in any way and can find absolutely no information on why this might be. It said that I would be emailed download links and I haven't, and it hasn't appeared in my AVID application manager. But, funnily enough, my account has been debited the money. They are also not responding to my support case.
What has happened to this company? Rubbish.
Anyone experienced anything similar?
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Old 09-08-2019, 07:35 AM
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JFreak JFreak is offline
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Default Re: Problems actually buying Pro Tools

Hi, welcome to the community.

Perhaps you get a response first thing monday morning. They take licensing issues seriously
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Old 09-08-2019, 07:37 AM
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JFreak JFreak is offline
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Default Re: Problems actually buying Pro Tools

Escalated to supermods' attention but you should hear from Avid Support soon enough anyway
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Old 09-08-2019, 09:51 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Problems actually buying Pro Tools

Quote:
Originally Posted by JoeReeves View Post
Hi,
I've just tried to buy the latest version of PT, and after going through the process seemingly normally and purchasing the year subscription, I can't access it in any way and can find absolutely no information on why this might be. It said that I would be emailed download links and I haven't, and it hasn't appeared in my AVID application manager. But, funnily enough, my account has been debited the money. They are also not responding to my support case.
What has happened to this company? Rubbish.
Anyone experienced anything similar?
Hi,

upon checking, it's already inside your Avid Account's Products Page.


Please sign in and check if you're able to see the same. All available installers are inside your my.avid account as well.

Thank you,
-Tope
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