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  #1  
Old 02-14-2019, 08:41 PM
Media Man Media Man is offline
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Default Updating iLok licenses for Avid Complete Plugins

Today I updated Pro Tools Ultimate software at the Avid website, using a code purchased from a third party, and the Avid site seemed to update and my plan expires in 2020 instead of tomorrow.

But the iLok Manager does not show the updates (new 2020 expiration dates), for neither Pro Tools Ultimate (perpetual), or for the Avid Complete Plugin Bundle which includes Space, Smack, and a few other tasty items.

Did I miss a step in the upgrade process? I cannot find any hints on the iLok Manager site.

Any help would be appreciated as the expiration date shown is 2/15/19 and I am right in the middle of a mix.

Media Man
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  #2  
Old 02-14-2019, 11:27 PM
metalmixer metalmixer is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

You are ok just wait until expiration then click the renew button on you ilok account to renew the Avid Complete bundle - you can renew it until it expires - as long as your Avid says 2020 you are good to go
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Old 02-15-2019, 10:11 AM
Media Man Media Man is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

Thanks. But where is this "renew button". I don't see in in iLok Manager.

I see a button that says "Subscription License needs to be refreshed", but nothing happens when I click it. More like a warning, not a link.

Media Man
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Old 02-25-2019, 02:42 PM
metalmixer metalmixer is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

there a major bug with Avid's renewal system - none of our UVI and Complete Plugins rewed though our support plan expires in 2020
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  #5  
Old 02-25-2019, 02:48 PM
metalmixer metalmixer is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

????
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  #6  
Old 02-26-2019, 10:00 AM
metalmixer metalmixer is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

Day 8 still nothing....
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  #7  
Old 03-09-2019, 11:45 AM
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jeffro jeffro is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

Quote:
Originally Posted by Media Man View Post
Today I updated Pro Tools Ultimate software at the Avid website, using a code purchased from a third party, and the Avid site seemed to update and my plan expires in 2020 instead of tomorrow.

But the iLok Manager does not show the updates (new 2020 expiration dates), for neither Pro Tools Ultimate (perpetual), or for the Avid Complete Plugin Bundle which includes Space, Smack, and a few other tasty items.

Did I miss a step in the upgrade process? I cannot find any hints on the iLok Manager site.

Any help would be appreciated as the expiration date shown is 2/15/19 and I am right in the middle of a mix.

Media Man
Quote:
Originally Posted by Media Man View Post
Thanks. But where is this "renew button". I don't see in in iLok Manager.

I see a button that says "Subscription License needs to be refreshed", but nothing happens when I click it. More like a warning, not a link.

Media Man
Looks like this was handled by support on 2/15. All good?
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  #8  
Old 03-09-2019, 11:47 AM
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jeffro jeffro is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

Quote:
Originally Posted by metalmixer View Post
there a major bug with Avid's renewal system - none of our UVI and Complete Plugins rewed though our support plan expires in 2020
Found multiple iLok accounts using your email address so best to contact Avid CS directly to identify the one in question - have you started a support case already?
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  #9  
Old 04-25-2019, 01:01 PM
Nish Nish is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

Experiencing a similar issue today, extended my PT plan withing grace period and could only refresh the UVI Falcon, the PT license refresh just gave errors. Eventually tried to move my license to the ilok account instead of the dongle and there it got made inactive and expired. Yay!

Support tickets have been made both at Avid and ilok

On the side I also just noticed my renewal removed a bunch of plugins from my avid account as well, like space etc...
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  #10  
Old 04-29-2019, 11:59 PM
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jeffro jeffro is offline
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Default Re: Updating iLok licenses for Avid Complete Plugins

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Originally Posted by Nish View Post
Experiencing a similar issue today, extended my PT plan withing grace period and could only refresh the UVI Falcon, the PT license refresh just gave errors. Eventually tried to move my license to the ilok account instead of the dongle and there it got made inactive and expired. Yay!

Support tickets have been made both at Avid and ilok

On the side I also just noticed my renewal removed a bunch of plugins from my avid account as well, like space etc...
I found your support case which looks like it's been resolved, but to clarify... the Pro Tools Plan license simply authorized Space. It was included with the Upgrade and Support Plan ($199/yr), then moved to the Plug-Ins and Support Plan ($99/yr) which became obsolete when we released the Avid Complete Plug-In Bundle ($49.99/yr) and moved support over to the Update Plan. So the Pro Tools Plan license expiring is normal since you can now get way more plug-ins for about half the price. Note also that the version of PT you can run is controlled by the Release Limit date on the PT license itself. You can check that in the license's Details in iLok License Manager. Hope this helps!
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