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Old 01-03-2019, 09:00 AM
byxx byxx is offline
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Default Switching from new annual to monthly paid

Hi,

I would like to switch from an annual plan to a monthly paid option. I purchased a week ago. Can I do this in my account?



THX
Best regards
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Logic Pro X 10.4
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Samplitude Pro X
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Old 01-05-2019, 05:07 PM
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jeffro jeffro is offline
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Default Re: Switching from new annual to monthly paid

You can check with the store using the HELP/CHAT button on the right side to inquire about this, but understand that the annual subscription is basically a 1 year contract ("Save money when you commit to 12 months"). Thanks.
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Old 01-07-2019, 12:10 PM
byxx byxx is offline
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Default Re: Switching from new annual to monthly paid

Thanks Jeffro,

of course I would ask to switch, not to cancel the whole thing. Is there a payback guarantee 30 days or so with AVID products? No chat found, but I wrote my request.
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Logic Pro X 10.4
Ableton Live Suite 9
Sequoia13
Samplitude Pro X
Pro Tools 11(non contract)
AXE FX ULTRA
Win10
MacOSX10.12
MacBook Pro 2,6gHz (QuadCore)
Intel Xeon X5650 Processor 2.66gHz (6 core)
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Old 01-08-2019, 08:47 PM
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jeffro jeffro is offline
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Default Re: Switching from new annual to monthly paid

Changing from annual to monthly (if allowed) would only cost more so you'd be better off disabling auto-renew and at the end of a year you could buy a new monthly subscription. I know part of the purchase process is an agreement that states "subscription products are not eligible for return or early termination" but please watch for a response from the store team and follow up there. Thanks.
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