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  #21  
Old 11-14-2018, 08:10 PM
agrey80 agrey80 is offline
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Default Re: Eleven Rack ignored ProTools

I also have the same problem. Im on Pro Tools 2018.10 on iOS 10.12.16
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  #22  
Old 11-14-2018, 08:14 PM
agrey80 agrey80 is offline
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Default Re: Eleven Rack ignored ProTools

Quote:
Originally Posted by cryshark View Post
Hello, I have a new insight. On my Mac Mini 2012 i7 with High Sierra and ProTools 2018.1 the same problem. Looks like the device itself has a defect.


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Im not sure if the problem is with the device. I run Pro Tools 2018.10 as well and have the same issue. I think this started happening to me one I updated to this version of PT.
Hope they can fix it soon enough.
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  #23  
Old 11-14-2018, 10:33 PM
cryshark cryshark is offline
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Default Re: Eleven Rack ignored ProTools

Yesterday I received the replacement device and the same failure occurs. This is really annoying. As this failure is reproducible on different devices (3 Mac’s and 2 Eleven Racks) All tests and settings have been done from my side. I'm tired of it.


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  #24  
Old 11-28-2018, 12:53 PM
jimp jimp is offline
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Default Re: 11 Rack direct monitoring always on

Just updated from PT 12.8.1 to ProTools 2018.10.0 and now having exact same problem you describe. I also updated the firmware to the latest in the process. May try reverting to previous firmware (if possible) and see what happens.
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  #25  
Old 11-28-2018, 01:10 PM
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YYR123 YYR123 is offline
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Default Re: 11 Rack direct monitoring always on

What do you hear the system sounds on? Studio monitors? Via the 11r?

Interesting but I would try to see if you could disable the Mac from using / accessing system sounds.

B/c if you have PT up, bring down the master fader, play the 11r, do you hear the sounds?

If so that means that you are hearing it on the Mac OS X side of life......
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  #26  
Old 11-28-2018, 01:13 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: 11 Rack direct monitoring always on

There have been several reports of this issue, and Avid support apparently are aware of some of them. I would contact support and try to let them at least know you are seeing it as well.
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  #27  
Old 11-28-2018, 02:01 PM
jimp jimp is offline
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Default Re: 11 Rack direct monitoring always on

Well... just solved the problem -- at least for my system. When I updated to PT 2018.10.0 I also updated the Eleven Rack Driver to version 1.2.13. I just reinstalled the previous driver version 1.2.12, restarted the Mac, and the Eleven Rack is now working as should/previously in conjunction with a ProTools session. Now as expected, as soon as the session opens the direct monitoring from the Eleven Rack is muted and they only way to monitor the guitar is via stereo or mono audio tracks as per previous. Hope that helps anyone with this issue. I created an Avid Support Case a few hours ago so it will be interesting to see if they pinpoint the same issue or have another workaround. Sure do miss ProTools 10 where the Eleven Rack editor was integrated with ProTools itself. Maybe I am the only one annoyed after going to the standalone editor that I have to click back and forth between the Eleven Rack Editor and ProTools as I am trying to shape/tweak a guitar sound for a track. Cheers (at least for now).
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  #28  
Old 11-28-2018, 02:57 PM
Debeauville Debeauville is offline
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Default Re: 11 Rack direct monitoring always on

jimp the Pimp!
Really appreciate it
The driver you suggested has pierced the heart of this annoyance and relegated back to the sweaty IT department from whence it was spawned.
Guitar input monitoring only occurs now when selected and the 11 rack is behaving like a sane piece of equipment once more.
Thanks a bunch and at your service kind sir.
Gus
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  #29  
Old 12-03-2018, 08:29 AM
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BCnSTL BCnSTL is offline
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Default Re: 11 Rack direct monitoring always on

Search YouTube - there are a couple videos describing this problem and the solution: turn low-latency monitoring off/on.

I run into this now and then - this always fixes it for me.
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  #30  
Old 12-06-2018, 10:28 PM
cryshark cryshark is offline
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Default Re: Eleven Rack ignored ProTools

and no reaction from Avid! how long we have to wait?


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