New Exciting Pro tools 8 Problem

[supafuzz]

This has been going since day one of my PT 8 upgrade
The session stops and I've been getting this error message
"PROBLEM DETECTED WITH AUDIO CLOCK PLEASE CHECK THAT YOUR CLOCK SOURCE AND SAMPLE RATE ARE CORRECT"
I have to hit the stop button on the trasnport, go into setup/hardware/ and change the clock source setting. then I get a message that says
"Clock choice is incorrect reverting to internal clock" and then things work again until the next crash.

Now a newer problem is occurring. This crash happens and a new error message appears "PROTOOLS CANNOT COMMUNICATE WITH HARDWARE"
and I get asked to save the session. Then I have to restart the computer and repair my harddrive using Mac Drive. then I can re open the session.
I'll post a sandra report in a few minutes but would be grateful for any insight to this problem. thanks

[albee1952]

"repair my harddrive using Mac Drive"?? Assuming you are on a PC, are you running sessions from a Mac formatted drive? Which version of MacDrive are you running(or is it the included HFS+ support that is available as a check box when you install PT7.4 or PT8)? What interface are you using? If its an 002, maybe its an indication of a pending power harness failure? Do you actually have an external clock in your system, or is that message out of the clear blue?

[supafuzz]

Sorry I'm in the middle of working on a project so I have to come back to this when I can.

It's a PC that worked flawlessly with pt7.4

It's a Digi 002r...don't think it's anything to do with the power harness [had that changed a long time ago]

Mac drive version 7

I do use a Symetrix 620 convertor for recording it comes in through the SPDIF

No external clock

[daeron80]

Originally Posted by supafuzz

It's a Digi 002r...don't think it's anything to do with the power harness [had that changed a long time ago]

I'd bet money it is. I changed mine, too, but when my system starts doing that, I whack it on the side nearest the power supply and it usually clears up for a few weeks. If not, I open it up and reseat the connectors, then it clears up. Temporarily.

[supafuzz]

Originally Posted by daeron80

I'd bet money it is. I changed mine, too, but when my system starts doing that, I whack it on the side nearest the power supply and it usually clears up for a few weeks. If not, I open it up and reseat the connectors, then it clears up. Temporarily.

Hmm I wonder? is there anyone else who can corroborate?

[albee1952]

"I do use a Symetrix 620 convertor for recording it comes in through the SPDIF"
This is an external clock and you should set Pro Tools to Sync to SPDIF when you use this device. If you don't slave the 002r to SPDIF, you will get pops and clicks whenever you try to record using the SPDIF inputs. Back to the 002r, there are plenty of folks that have replaced more than one harness and the rack version is so simple to work on, I would reseat anyway. Just pop the top and work each of the 3 harness connections 5-6 times each and see if it helps the problem. I would also refer to the general troubleshooting thread and delete the preferences folder(just in case as it sometimes clears up odd behavior).

[supafuzz]

Hey I'm back here's my sandra report hope this helps.

SiSoftware Sandra

System


Processor
Model : Genuine Intel(R) CPU 2140 @ 1.60GHz
Speed : 1.61GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Internal Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, Inclusive, 64 byte line size
L2 On-board Cache : 1MB, ECC, Synchronous, ATC, 4-way, Inclusive, 64 byte line size, 2 threads sharing

System
Mainboard : LakePort
Bus(es) : ISA PCI IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Phoenix Technologies, LTD 6.00 PG
Total Memory : 1.99GB DDR2

Chipset 1
Model : Intel 82945G Processor to I/O Controller
Front Side Bus Speed : 4x 201MHz (804MHz)
Total Memory : 2GB DDR2
Shared Memory : 8MB
Memory Bus Speed : 4x 134MHz (536MHz)

Video System
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Monitor/Panel : Plug and Play Monitor
Monitor/Panel : Plug and Play Monitor
Adapter : Intel(R) 82945G Express Chipset Family

Physical Storage Devices
ITE Disk Array 0 40GB (SCSI100, 8MB Cache) : 37.27GB (C:)
ITE Disk Array 1 250GB (SCSI100, 8MB Cache) : 232.89GB (D:)
Maxtor 6 L250R0 250GB (FireWire/1394, NCQ) : 232.89GB (G:)
HL-DT-ST CD-RW GCE-8400B (ATAPI, 40x CD-R, 40x CD-W, 2MB Cache) : N/A (E:)
SONY DVD RW DRU-820A (ATAPI66, 40x CD-R, 8x CD-W, 5x DVD-R, 1x DVD-W, 2MB Cache) : N/A (F:)

Logical Storage Devices
Hard Disk (C:) : 37.26GB (2.64GB, 7% Free Space) (NTFS) @ ITE Disk Array 0 40GB (SCSI100, 8MB Cache)
DRV2_VOL1 (D:) : 232.88GB (8.40GB, 4% Free Space) (NTFS) @ ITE Disk Array 1 250GB (SCSI100, 8MB Cache)
Z (G:) : 232.74GB (43.80GB, 19% Free Space) (HFSJ) @ Maxtor 6 L250R0 250GB (FireWire/1394, NCQ)
CD-ROM/DVD (E:) : N/A @ HL-DT-ST CD-RW GCE-8400B (ATAPI, 40x CD-R, 40x CD-W, 2MB Cache)
CD-ROM/DVD (F:) : N/A @ SONY DVD RW DRU-820A (ATAPI66, 40x CD-R, 8x CD-W, 5x DVD-R, 1x DVD-W, 2MB Cache)
3.5" 1.44MB (A:) : N/A @ ITE Disk Array 0 40GB (SCSI100, 8MB Cache)

Peripherals
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller
Infrared Device : Serial Cable using IrDA Protocol
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP (2002) Professional 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Network Drivers Enabled : No

[spkguitar]

Several potential hardware compatibility issues I see there, but I'm not sure they are related to your problem. I'll get to those in a minute.

First, you are running a multi-core CPU on Windows SP2... have you installed the Microsoft Dual-Core Hotfix? Read this from the Digidesign (er... AVID...) Support Section

Now for those compatibility issues:

FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller

Firewire interfaces with VIA chipsets are known to cause problems with Digidesign firewire hardware. You really should get one of the qualified FW cards.

Next, you're running dangerously low on free space on all of your disks. You might want to think about expanding/upgrading.

[supafuzz]

Originally Posted by spkguitar

Several potential hardware compatibility issues I see there, but I'm not sure they are related to your problem. I'll get to those in a minute.

First, you are running a multi-core CPU on Windows SP2... have you installed the Microsoft Dual-Core Hotfix? Read this from the Digidesign (er... AVID...) Support Section
Ok I did the hotfix so let's see what happens tomorrow
Firewire interfaces with VIA chipsets are known to cause problems with Digidesign firewire hardware. You really should get one of the qualified FW cards.
When I got my firewire card I was pretty sure I checked compatibility but if it's not right which ones are recommended i'll make sure to get one asap?
Next, you're running dangerously low on free space on all of your disks. You might want to think about expanding/upgrading.

Yes I just got a terabyte drive and will be archiving items there to free up space. thanks for the info!!!

[supafuzz]

It's still crashing and unable to detect hardware and screwing up my hard drive..
I'll try replacing the firewire card this weekend,,but I have to suffer through another crashy session tomorrow...