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Old 09-16-2019, 10:45 AM
matthewfm matthewfm is offline
Join Date: Sep 2019
Location: Canada
Posts: 1
Default Purchased Pro Tools, did not receive

Hello everyone,

On Sept 14, I purchased an Education-price monthly subscription for Pro Tools using my PayPal. After completing my purchase, the product was nowhere to be found in my account, nor did I ever receive an email confirmation. My PayPal history and Avid order history show that I did in fact purchase a Pro Tools monthly subscription. Furthermore, iLok does not allow me to access Pro Tools. Why can’t I access my product?

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Old 09-16-2019, 01:57 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: Earth
Posts: 8,368
Default Re: Purchased Pro Tools, did not receive

Welcome to the community. Found and escalated your case.
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