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  #1  
Old 02-24-2017, 11:52 PM
illflames illflames is offline
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Default paid lisense missing from ilok can't open PT 12.7.1

I am extremely unhappy
In Dec 2016 I had to pay hard earned cash for my annual upgrade plan. Everything was working well till I decided to install PT12.7.1 now I get a message saying I do not have the license to run it but in my avid a count it says my license expires in Dec 2017. Upon further investigation, I discovered all this time my Ilok account was never updated with the new license and worst of all in order to talk to someone I have to pay AVID. Why should I have to pay when the avid never deposited my license extension in the first place. Anyway really I need help how can I get the paid license into my ilok account so I can transfer it to my key?

Thank you! !!

Last edited by illflames; 02-25-2017 at 12:51 AM.
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  #2  
Old 02-25-2017, 12:51 AM
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JFreak JFreak is offline
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

Log into your Avid Account and check what is the expiration date of your support plan. If your plan is not expired, the support calls are free.

I'm not sure but I think all licensing related support calls are free regardless of the support status. Check that too.
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  #3  
Old 02-25-2017, 08:11 AM
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YYR123 YYR123 is offline
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

Yeah if you have an active plan then you don't have to pay.

Have you checked your ilok manager? You may have licenses there that are "Available" and ready to sync to your ilok.
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HDX - PT12.5.1 - HD I/O 16x8x8
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http://www.sknoteaudio.com/ plugins rock and are affordable.
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  #4  
Old 02-25-2017, 09:50 AM
john1192 john1192 is offline
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

Quote:
Originally Posted by YYR123 View Post
Yeah if you have an active plan then you don't have to pay.

Have you checked your ilok manager? You may have licenses there that are "Available" and ready to sync to your ilok.
hi daniel, wasn't there a change at 12.7 where you had to renew / update your iLok license to use it ??
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OS 10.12.6 for PT 11.3.2 & 12.4 & above
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD
Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.12.6 - PT 12.4 & above
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  #5  
Old 02-25-2017, 10:15 AM
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

Anything from12.6 on requires a new iLok license.
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  #6  
Old 02-25-2017, 12:25 PM
john1192 john1192 is offline
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

Quote:
Originally Posted by The Weed View Post
Anything from12.6 on requires a new iLok license.
thank you !!!
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OS 10.12.6 for PT 11.3.2 & 12.4 & above
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD
Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.12.6 - PT 12.4 & above
lynx AES16e-SRC & Aurora 16
Artist Transport & iPad - Pro |Control - EuCon 3.7 (older Euphonix Branded MC Transport)
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  #7  
Old 02-25-2017, 01:53 PM
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YYR123 YYR123 is offline
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

Yes 12.6 onward
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HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
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  #8  
Old 02-25-2017, 11:14 PM
illflames illflames is offline
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Join Date: Mar 2007
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

well so far the issue is not resolved. Currently my AVID account states:

Annual Upgrade Plan
Active
Time Period: Dec 30, 2015 - to - Dec 29, 2017

7-Day Installation Support

Active
Time Period: Dec 10, 2016 - to - Dec 16, 2016

My ilok account states

Pro Tools Plan 1/1 iLok_17CAC6 Avid Subscription 3/3/17 3/3/16

So technically there is no reason why i should even be having an expired license even now since today is 2/26/17 lol (so i have almost a month).

I called support and if you navigate the maze of call menus i think they actually do take care of licensing issues for free but the way they say it you will never know. any way one of the stipulations is that you have to call during regular office hours so i will give it a shot on Monday and let you know... at lease there is hope
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  #9  
Old 02-26-2017, 06:15 AM
john1192 john1192 is offline
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

Quote:
Originally Posted by illflames View Post
well so far the issue is not resolved. Currently my AVID account states:

Annual Upgrade Plan
Active
Time Period: Dec 30, 2015 - to - Dec 29, 2017

7-Day Installation Support

Active
Time Period: Dec 10, 2016 - to - Dec 16, 2016

My ilok account states

Pro Tools Plan 1/1 iLok_17CAC6 Avid Subscription 3/3/17 3/3/16

So technically there is no reason why i should even be having an expired license even now since today is 2/26/17 lol (so i have almost a month).

I called support and if you navigate the maze of call menus i think they actually do take care of licensing issues for free but the way they say it you will never know. any way one of the stipulations is that you have to call during regular office hours so i will give it a shot on Monday and let you know... at lease there is hope
hi,

1) did you update your iLok Software (check for updates)

2) did you see if there is a Newer Pro Tools License that you need to Load onto your iLok in your account ??? not just in your account - it needs to be moved to your iLok like plugin license - we all had to do this after PT12.6 (as stated in earlier posts)

3) we just want to make sure you have tried everything ..
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OS 10.12.6 for PT 11.3.2 & 12.4 & above
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD
Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.12.6 - PT 12.4 & above
lynx AES16e-SRC & Aurora 16
Artist Transport & iPad - Pro |Control - EuCon 3.7 (older Euphonix Branded MC Transport)
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  #10  
Old 02-26-2017, 08:09 AM
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JFreak JFreak is offline
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Default Re: paid lisense missing from ilok can't open PT 12.7.1

Quote:
Originally Posted by illflames View Post
Time Period: Dec 30, 2015 - to - Dec 29, 2017
Annual upgrade plans are usually one year, not two. Are sure these dates are correct? Please contact support.
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