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  #1  
Old 05-14-2014, 01:08 PM
seanmccoy seanmccoy is offline
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Default Anybody having problems submitting support requests?

I've been trying all day, and getting this message:

Error: Error occurred while loading a Visualforce page.

Please try again later.


Whassup?
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  #2  
Old 05-14-2014, 01:27 PM
Bruce Paine Bruce Paine is offline
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Default Re: Anybody having problems submitting support requests?

From what I understand this should now be fixed as of the last hour. If it is not, you may be viewing a cached page. Either restart your browser, empty the browser cache, or both.
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Old 05-14-2014, 02:04 PM
seanmccoy seanmccoy is offline
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Default Re: Anybody having problems submitting support requests?

Nope, still not working. Re-opened Chrome and cleared the cache, no go. Opened Safari instead, got the same error.
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Old 05-14-2014, 03:33 PM
seanmccoy seanmccoy is offline
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Default Re: Anybody having problems submitting support requests?

And...just tried it again, this time with Internet Explorer. Same result. A whole day without being able to even send a question. But I'm sure Avid will extend my support period, right?
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Old 05-14-2014, 03:44 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Anybody having problems submitting support requests?

Looking into the cause of this, but started a support case based on your other threads to get you going in the mean time.
Thanks,
JC
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Old 05-14-2014, 04:45 PM
seanmccoy seanmccoy is offline
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Default Re: Anybody having problems submitting support requests?

Quote:
Originally Posted by DigiTechSupt View Post
Looking into the cause of this, but started a support case based on your other threads to get you going in the mean time.
Thanks,
JC
Ah, thank you. The support request was dealing with these same issues, so I'll stop trying to send it to avoid redundancy.
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