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Old 04-16-2018, 04:00 AM
dsk1990 dsk1990 is offline
Join Date: Mar 2018
Location: Manchester United Kingdom
Posts: 2
Default There was a problem stopping pro tools

Hi all

As you can see from the title I am having problems with my pro tools. I am currently a university lecturer teaching audio post-production/Foley work and I need my pro tools to prep lessons and grade work.

At the end of last year, I bought a new laptop as my old was near the point of death. My problem is my new laptop cannot handle videos what so ever even though it is an upgrade to previous.

Within Pro Tools 11.3.1 I input my video as normal a white small window appears (similar to the video window). Once I play a second window appears with the video yet the frames do not move, only audio is played. When I press stop it comes up with the error (there was a problem stopping pro tools).

This error stops me entering the top screen menu's (file, edit and so on). I have tried different codex's and stayed with DNxHD due to recommendations from other forum posts.

It is driving me up the wall I have no idea what to do! ... I know using a laptop is not the most ideal but it allows me to work on the go if need be. I have used Pro Tools to work with audio with little problems, it's just the video that is currently sucking.

Any help would be appreciated

Many Thanks

Processor AMD A9-9420 RADEON R5, 5 COMPUTE CORES 2C+3G, 3000 Mhz, 2 Core(s), 2 Logical Processor(s)
Installed Physical Memory (RAM) 4.00 GB
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Old 04-16-2018, 05:09 AM
musicman691 musicman691 is offline
Join Date: Dec 2009
Location: The Soprano State (NJ)
Posts: 15,788
Default Re: There was a problem stopping pro tools

What version of Windows? PT11 isn't qualified beyond Win7.

One of your problems is that 4 gig of ram in your sig file which is way incomplete and doesn't make much sense. That is nowheres near enough ram to run PT11 with video. You want a minimum of 8gig and preferably more.

Have you optimized the computer for PT work? You need to do that to make as much use out of your setup until you put more ram in.
See profile for system details
iMac dead & retired as of 11/4/17

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Old 04-16-2018, 09:01 AM
The Weed's Avatar
The Weed The Weed is offline
Join Date: Jul 2001
Location: Toronto, Ontario, Canada
Posts: 6,027
Default Re: There was a problem stopping pro tools

And only 2 cores? Way underpowered besides not enough RAM.

See the "Help Us Help You" link, do all the optimizations and post a Sandra Report.
Take your projects to the next level with a
non-union national read at a reasonable rate
Demos: brucehayward dot com
Source-Connect: brucehayward
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