pro tools 10 wont start up!!

[JDubb]

I am running pro tools 10 along with an mbox mini on a windows 7 32 bit platform in an hp x8200 workstation 3.60 GHz proccessor. 4.00 GB of RAM. Peripherals: besides mbox mini: behringer ms16 monitor speakers, hp lv1911 display monitor. mBOX MINI CONNECTED TO USB ms16 monitor speakers connected to mbox mini. using all original equipment that came with each product. 3 ata harddrive: HDS725050KLA360, IBM-DTLA307075, ST31000520AS, all formats are NTFS all are being used for recording and playback. have done all the optimizations that can possibly be done as specified in the help us help you thread. I have uninstalled the pro tools 10 program using the control panel uninstall remove program feature and tried re installing pro tools 10 to no avail. so i uninstalled again then installed the Pro Tools 10.3.3 version from the www.avid.com/downloads web site. after what i think was a successful install and acquiring the necessary quick time program i am still not able to open the pro tools program. I have tried to troubleshoot compatibility using recommended windows xp sp2 and got an error message "only one copy of pro tools can run at a time". I have tried to right click on the pro tools 10 shortcut icon and select run as administrator still not seeing anything but the usual widows screen with shortcuts all over it. what is the problem can anyone help me out?? SiSoftware Sandra

ID
Host Name : Recording
Workgroup : WORKGROUP

Computer
Model : HP hp workstation xw8200
Serial Number : 2UA54*****
Chassis : HP Mini Tower
Mainboard : HP 08B4h
Serial Number : 2UA54*****
BIOS : HP 786B8 v2.10 05/31/2006
Total Memory : 2GB ECC DIMM Registered DDR2

Processors
Processor : Intel(R) Xeon(TM) CPU 3.60GHz (3.6GHz, 2MB L2)
Socket/Slot : OOI PGA423

Chipset
Memory Controller : HP E7525 Workstation Memory Controller Hub (C4) 4x 200MHz (800MHz), 2x 1GB ECC DIMM Registered DDR2 400MHz 128-bit

Memory Module(s)
Memory Module : Samsung M3 93T6553BZ3-CCC 512MB ECC DIMM Registered DDR2 PC2-3200R DDR2-400 (3-3-3-8 2-11-3-2)
Memory Module : Samsung M3 93T6553BZ3-CCC 512MB ECC DIMM Registered DDR2 PC2-3200R DDR2-400 (3-3-3-8 2-11-3-2)
Memory Module : Samsung M3 93T6553BZ3-CCC 512MB ECC DIMM Registered DDR2 PC2-3200R DDR2-400 (3-3-3-8 2-11-3-2)
Memory Module : Samsung M3 93T6553BZ3-CCC 512MB ECC DIMM Registered DDR2 PC2-3200R DDR2-400 (3-3-3-8 2-11-3-2)
Memory Module : Integral Memory 256X64M-80E 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)

Video System
Monitor/Panel : Hewlett Packard HP LV1911
(1600x1200, 18.5")
Video Adapter : NVIDIA Quadro FX 3450/4000 SDI (Microsoft Corporation - WDDM) (12 PS3.0, 5 VS3.0 425MHz, 256MB DDR3 2GHz 256-bit, PCIe 1.00 x16)

Graphics Processor

Storage Devices
Seagate ST31000520AS (1TB, SATA300, 3.5", 5900rpm) : 932GB (C:)
Hitachi HDS725050KLA360 (500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache) : 466GB (E:)
IBM-DTLA-307075 (76.9GB, ATA100, 2MB Cache) : 72GB (D:)
HTC Android Phone (8GB, USB2) : 7GB (H:)
_NEC DVD+-RW ND-3450A (ATAPI, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)
HTC Android Phone (USB2) : N/A (G:)

Logical Storage Devices
Hard Disk (C:) : 932GB (NTFS) @ Seagate ST31000520AS (1TB, SATA300, 3.5", 5900rpm)
System Reserved : 100MB (NTFS)
Hard Disk (D:) : 72GB (NTFS) @ IBM-DTLA-307075 (76.9GB, ATA100, 2MB Cache)
Removable Drive (H:) : 7GB (FAT32) @ HTC Android Phone (8GB, USB2)
Hard Disk (E:) : 466GB (NTFS) @ Hitachi HDS725050KLA360 (500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache)
Optical Drive (F:) : N/A @ _NEC DVD+-RW ND-3450A (ATAPI, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (G:) : N/A @ HTC Android Phone (USB2)

Peripherals
LPC Hub Controller 1 : Intel 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
LPC Legacy Controller 1 : SMSC LPC47B397-NC
Audio Device : HP 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : HP 82801EB/ER (ICH5/ICH5R) EIDE Controller
Disk Controller : HP 82801EB (ICH5) SATA Controller
Disk Controller : HP LSI53C1020/1030 PCI-X to Ultra320 SCSI Controller
Disk Controller : HP LSI53C1020/1030 PCI-X to Ultra320 SCSI Controller
USB Controller 1 : HP 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
USB Controller 2 : HP 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
USB Controller 3 : HP 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
USB Controller 4 : HP 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
USB Controller 5 : HP 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
FireWire/1394 Controller 1 : HP TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : HTC Android Phone (7.4GB)

Network Services
Network Adapter : Intel(R) PRO/1000 MT Network Connection (Ethernet)
Network Adapter : PdaNet Broadband Adapter (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x86

[cwsand]

Originally Posted by JDubb

I have tried to troubleshoot compatibility using recommended windows xp sp2 and got an error message "only one copy of pro tools can run at a time".

Where did you see this recommendation? You don't want to run Pro Tools 10 in XP Compatibility mode. The message about running only one copy of Pro Tools at a time means that Pro Tools is still running - could be that it didn't close out completely. You should be able to open Task Manager in Windows, right-click on Pro Tools and click End Task - or you could reboot the computer.

Originally Posted by JDubb

I have tried to right click on the pro tools 10 shortcut icon and select run as administrator still not seeing anything but the usual widows screen with shortcuts all over it. what is the problem can anyone help me out??

Not sure why you don't see that option, but you can right-click the icon and select Properties then Advanced and enable Run As Admin. that way.

It's possible you have some kind of conflict going on with other software running in the background. I'd suggest running MSCONFIG and disabling all non-Pro Tools related Startup programs, reboot, and see if Pro Tools runs. If it does, then re-enable each program in MSCONFIG one by one until you find the conflicting one. As a rule, I don't enable any Startup programs that aren't absolutely necessary.

Other things to try - update the Pace iLok drivers, disable Wi-Fi, disable Bluetooth.

When you first start Pro Tools after a computer reboot what happens?? Any error messages??

May or may not be related, but your systems drive is listed as 5900rpm and it needs to be at least 7200rpm.