ilok - Cannot download license: Pro Tools 10+9 Bundle requires surrender of license

[Obsidian Dragon]

It sounds like you may have selected to purchase the Protools 8 MP to Protools 10 crossgrade instead of the Protools 8 LE to Protools 10 crossgrade. This is an easily made mistake as MP or M-Powered is often mistaken to be used for Mbox interfaces (such as the Mbox2 that you are crossgrading from). In fact, M-Powered is not for Mbox interfaces but M-Audio interfaces (See how that can be confusing?). Protools 8 MP used the iLok dongle and therefore is required to surrender the license to get the Protools 9+10 license. Protools 8 LE however did not use the iLok dongle but used the Mbox 2 (or any of the Mbox 2 and Mbox 3 family of interfaces along with the Digi 002/003 family of interfaces) as the license/security device. To get this crossgrade, you should have been required to enter your interface's serial number, which can only be used once. If you were not asked for the serial number, you probably purchased the wrong product as mentioned above. Contact Avid to get this resolved as there is nothing people here or at iLok can do to help further.