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  #1  
Old 02-02-2018, 05:50 AM
noiseboyuk noiseboyuk is offline
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Default UAD livetrack error in PT 2018.1

Brand new to UAD, just got at Quad Satellite USB for use in Win 10 PT 2018.1. All the plugins cause the following error if I try to engage livetrack:

One or more UAD plug-ins have been disabled.
Device code -50

Is this a known thing? I know Firewire Satellites don't work with Livetrack, but it says USB 3 should.
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www.sound-on-screen.com - Original audio clips of movies, TV shows and games, licensed as regular production music.

PT 2024 Ultimate; W11 Pro; Ryzen 9 7900; 64gb RAM; RME Babyface; UAD Quad Satellite USB; GTX 1050i
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  #2  
Old 02-02-2018, 04:34 PM
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Drew Mazurek Drew Mazurek is offline
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Default Re: UAD livetrack error in PT 2018.1

I see you have PT12 and 10 as well. Does it do it with those as well?

Let's try to isolate the issue if possible.
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  #3  
Old 02-03-2018, 12:32 AM
noiseboyuk noiseboyuk is offline
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Default Re: UAD livetrack error in PT 2018.1

Time for me to update my sig! I honestly haven’t used PT 10 for well over a year, it doesn’t really work on current Windows any more.

But perhaps more significantly, I get identical behaviour with an identical error code in Cubase 9.0.30. I’m on the latest version of UAD plugs and firmware up to date.
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Guy Rowland
www.guyrowland.co.uk
www.sound-on-screen.com - Original audio clips of movies, TV shows and games, licensed as regular production music.

PT 2024 Ultimate; W11 Pro; Ryzen 9 7900; 64gb RAM; RME Babyface; UAD Quad Satellite USB; GTX 1050i
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Old 02-03-2018, 05:27 AM
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Default Re: UAD livetrack error in PT 2018.1

Cool, that helps.

Start by doing this:

https://help.uaudio.com/hc/en-us/art...tall-Procedure
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Old 02-03-2018, 05:31 AM
noiseboyuk noiseboyuk is offline
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Default Re: UAD livetrack error in PT 2018.1

Thanks Drew - looks like a pretty tedious drag. I guess it has to be a system-wide UAD issue though eh, and if it's not shared by others must be something up with the install.
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Guy Rowland
www.guyrowland.co.uk
www.sound-on-screen.com - Original audio clips of movies, TV shows and games, licensed as regular production music.

PT 2024 Ultimate; W11 Pro; Ryzen 9 7900; 64gb RAM; RME Babyface; UAD Quad Satellite USB; GTX 1050i
Macbook Air M2; 24gb RAM
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Old 02-03-2018, 05:36 AM
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Default Re: UAD livetrack error in PT 2018.1

Quote:
Originally Posted by noiseboyuk View Post
Thanks Drew - looks like a pretty tedious drag. I guess it has to be a system-wide UAD issue though eh, and if it's not shared by others must be something up with the install.
yeah, sad to say. That's why I asked you to check another app before recommending this.
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  #7  
Old 02-03-2018, 07:08 AM
noiseboyuk noiseboyuk is offline
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Default Re: UAD livetrack error in PT 2018.1

Thanks Drew. OK, I followed the instructions as far as I was able, but having uninstalled I had no device driver as described in Device Manager, so there was nothing to uninstall there. I've reinstalled and rebooted, but no change in behaviour, sadly.
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Guy Rowland
www.guyrowland.co.uk
www.sound-on-screen.com - Original audio clips of movies, TV shows and games, licensed as regular production music.

PT 2024 Ultimate; W11 Pro; Ryzen 9 7900; 64gb RAM; RME Babyface; UAD Quad Satellite USB; GTX 1050i
Macbook Air M2; 24gb RAM
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  #8  
Old 02-03-2018, 10:16 AM
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Default Re: UAD livetrack error in PT 2018.1

And it does it even with just one track and one plugin?

Livetrack stresses the CPU a good bit.
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  #9  
Old 02-03-2018, 11:07 AM
noiseboyuk noiseboyuk is offline
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Default Re: UAD livetrack error in PT 2018.1

Weeellll.... I just checked. I started with a Helios EQ in Cubase which has one of the lowest reported DSP usage. It went into livetrack fine. Then I worked my way up to Ocean Way Studios. Also fine. Then I went into PT - all fine there too.

So.... um.... now it's all fine! I can only presume that the system needed another restart after the reinstall. Most odd though, because I don't remember touching anything after that restart, and the install was essentially complete. Looks like it was One Of Those Things.

Happy days from here hopefully, thanks for your help Drew.
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Guy Rowland
www.guyrowland.co.uk
www.sound-on-screen.com - Original audio clips of movies, TV shows and games, licensed as regular production music.

PT 2024 Ultimate; W11 Pro; Ryzen 9 7900; 64gb RAM; RME Babyface; UAD Quad Satellite USB; GTX 1050i
Macbook Air M2; 24gb RAM
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  #10  
Old 02-03-2018, 11:17 AM
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Default Re: UAD livetrack error in PT 2018.1

Nice!!

Keep us posted.
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