Mbox 2 Family - Win10

[dfbpurcell]

Hi, I am having audio issues with three different interfaces on 4 different machines. Tried different usb / fw ports, reinstalling drivers etc

Issue 1 - Audio cuts out randomly - I can see the meters moving, and windows "thinks" audio is playing, but there is no output from the interface. SOMETIMES "fixed" by disabling and re-enabling the driver, but doesn't always work. SOMETIMES I have to physically unplug it, but that doesn't always work either.

Issue 2 - Audio stops working, with no movement on the meters, causing any video to stop as well. I do the typical restart, toggle driver etc but not sure what actually causes it to start working again.

Issue 3 - Interface seems to reset to 16 bit 48 KHz, and I can only sometimes change it to 16 bit 44.1 KHz, and can NEVER change it to 24 bit or a higher sample rate than 48KHz.

These issues happen on all 3 devices. Sometimes they work fine, but most of the time they don't.

Any idea what is causing it and how to permanently fix it?

Thanks




Win 10 Pro
CPU - i7-7700k @ 5GHz
Cooling - Noctua NH-U12S
MOBO - Asus Z270H
RAM - Vengeance LPX 16GB @ 3200MHz

Mbox 2 Mini, Mbox 2 and Mbox 2 Pro