Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 10

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-19-2014, 03:40 PM
WestPhillySoulzition WestPhillySoulzition is offline
Member
 
Join Date: Nov 2000
Location: Philly, PA, US
Posts: 702
Default Pro Tools Crash on Save/Autosave

Hello,
This new problem popped up recently that I have no explanation for it.

A crash occurs sometimes when I save and sometimes when Autosave occurs in the background.

The file that it is saving (then crashing) always ends up as a 20kb file. but is broken. I still have my original session file (that is old). It happens about 1/5 of my saves.

Troubleshooting:

I have repaired permissions
Trashed all prefs
read crash logs to no avail.
Turned off autosave (Still happens on save once and a while)
paused dropbox


I know this seems like a small problem, but it is pretty much killing my business right now.

I am printing files with major label people in my room and then. plump. crash.

no cracked plugs, no apps running in the background.


Focusrite interface with Lavry blue connected on a Mac Pro Processor 3.33 GHz 6-Core Intel Xeon
__________________
www.Subglo.com
Reply With Quote
  #2  
Old 02-19-2014, 11:45 PM
crizdee's Avatar
crizdee crizdee is offline
Moderator
 
Join Date: Dec 2004
Location: Brighton, UK
Posts: 10,696
Default Re: Pro Tools Crash on Save/Autosave

Quote:
Originally Posted by WestPhillySoulzition View Post
Hello,
This new problem popped up recently that I have no explanation for it.

A crash occurs sometimes when I save and sometimes when Autosave occurs in the background.

The file that it is saving (then crashing) always ends up as a 20kb file. but is broken. I still have my original session file (that is old). It happens about 1/5 of my saves.

Troubleshooting:

I have repaired permissions
Trashed all prefs
read crash logs to no avail.
Turned off autosave (Still happens on save once and a while)
paused dropbox


I know this seems like a small problem, but it is pretty much killing my business right now.

I am printing files with major label people in my room and then. plump. crash.

no cracked plugs, no apps running in the background.


Focusrite interface with Lavry blue connected on a Mac Pro Processor 3.33 GHz 6-Core Intel Xeon

Hi,

First thing to check and change if possible is the hard drive! Do you have another hard drive you can create a new session on and test from there? To rule out any drive issues that are starting.

Do you have any VI's in the session? Specifically any instruments or plugins that load audio sounds from the hard drive? Samplers, drum replacement etc?

Check your save path! Does your session names, drive or partitions have any illegal characters in them? £&@ etc.

Are 100% certain ALL plugins are compatible and up to date!

Is the computer connected to a network?

Any other devices connected to the computer? USB FireWire drives, USB sticks etc?

Try to strip the system back to as little as possible, disconnect anything not needed to test with.


Chris
__________________
PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888

Producer, Engineer,
UKmastering Mixing & Mastering
Blinders_Columbia top 40 UK album charts
Slow Readers Club Joy Of The Return #9 UK album charts

www.ukmastering.com


PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring.
Reply With Quote
  #3  
Old 02-20-2014, 08:24 AM
uQbar uQbar is offline
Member
 
Join Date: Aug 2011
Location: Chicago
Posts: 91
Default Re: Pro Tools Crash on Save/Autosave

Pretty sure your root cause is different from an issue I was having, but wondering what version of PT you are using.
Reply With Quote
  #4  
Old 02-21-2014, 06:10 AM
WestPhillySoulzition WestPhillySoulzition is offline
Member
 
Join Date: Nov 2000
Location: Philly, PA, US
Posts: 702
Default Re: Pro Tools Crash on Save/Autosave

Hey Guys,
Pro Tools 10.3.8

This is in a mastering set up so the only thing I am using is audio processing.

It usually happens right after I print a file to another track and the computer is doing a waveform creation.
I have mix sessions on the same drive without the issue. I think the problem stems from when I am printing a 5 minute file to another track.
When the track gets finished it tries to draw the waveform and do the autosave that was triggered during the recording and it crashes. It happens when I click save as well, however save as does not cuase the problem.

It seems to happen when two operations are going at once i.e. playback and save, wave overview creation and save, autosave and waveform creation.

Very frustrating.

Any other ideas?
Avid? I have seen other post about this problem to no avail.
__________________
www.Subglo.com
Reply With Quote
  #5  
Old 02-21-2014, 06:57 AM
crizdee's Avatar
crizdee crizdee is offline
Moderator
 
Join Date: Dec 2004
Location: Brighton, UK
Posts: 10,696
Default Re: Pro Tools Crash on Save/Autosave

Quote:
Originally Posted by WestPhillySoulzition View Post
Hey Guys,
Pro Tools 10.3.8

This is in a mastering set up so the only thing I am using is audio processing.

It usually happens right after I print a file to another track and the computer is doing a waveform creation.
I have mix sessions on the same drive without the issue. I think the problem stems from when I am printing a 5 minute file to another track.
When the track gets finished it tries to draw the waveform and do the autosave that was triggered during the recording and it crashes. It happens when I click save as well, however save as does not cuase the problem.

It seems to happen when two operations are going at once i.e. playback and save, wave overview creation and save, autosave and waveform creation.

Very frustrating.

Any other ideas?
Avid? I have seen other post about this problem to no avail.
Hi,

Autosave doesn't work when the transport is runnig. so does it happen soon after the transport stops?

what about the crash log? user / library/ logs / crash reporter


Chris
__________________
PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888

Producer, Engineer,
UKmastering Mixing & Mastering
Blinders_Columbia top 40 UK album charts
Slow Readers Club Joy Of The Return #9 UK album charts

www.ukmastering.com


PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring.
Reply With Quote
  #6  
Old 02-21-2014, 08:05 AM
WestPhillySoulzition WestPhillySoulzition is offline
Member
 
Join Date: Nov 2000
Location: Philly, PA, US
Posts: 702
Default Re: Pro Tools Crash on Save/Autosave

Thanks. I will pull a crash log, but I read through logs in the past and could not find anything relevant. I will post one later today.

Yes, it happens directly after the transport stops.

I think I found something interesting. When PT crashes it always creates a 20kb bad session called (sbsosfnsofghso.ptf) or something to that effect.

When you save, PT normally creates a separate file (with the above gibberish name) saves and then replaces the proper session file with the proper name and then deletes the file with the above gibberish name. Well, thats what happens when I watch my project folder and hit save. I believe this is done so that PT does not corrupt session files.

However, PT seems to crash when it tries to replace original file with the newly saved file. I am always left with a gibberish 20kb pro tools file that does not work.

So, I turned off Autosave and only performed "save as" every time I needed to. I would never just hit save. This eleviated the problem, but is not a solution. I never had the problem once when working in this manor.

The problem seems to stem from when PT tries to replace the session file from the 20kb file.

Does that make sense?

Ill report the crash log later.
__________________
www.Subglo.com
Reply With Quote
  #7  
Old 02-21-2014, 10:11 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,136
Default Re: Pro Tools Crash on Save/Autosave

Quote:
Originally Posted by WestPhillySoulzition View Post
Thanks. I will pull a crash log, but I read through logs in the past and could not find anything relevant. I will post one later today.

Yes, it happens directly after the transport stops.

I think I found something interesting. When PT crashes it always creates a 20kb bad session called (sbsosfnsofghso.ptf) or something to that effect.

When you save, PT normally creates a separate file (with the above gibberish name) saves and then replaces the proper session file with the proper name and then deletes the file with the above gibberish name. Well, thats what happens when I watch my project folder and hit save. I believe this is done so that PT does not corrupt session files.

However, PT seems to crash when it tries to replace original file with the newly saved file. I am always left with a gibberish 20kb pro tools file that does not work.

So, I turned off Autosave and only performed "save as" every time I needed to. I would never just hit save. This eleviated the problem, but is not a solution. I never had the problem once when working in this manor.

The problem seems to stem from when PT tries to replace the session file from the 20kb file.

Does that make sense?

Ill report the crash log later.
When I had this problem with PT10.3.2 it turned out to be a drive going bad.
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
  #8  
Old 02-23-2014, 05:59 AM
Bookerv12 Bookerv12 is offline
Member
 
Join Date: Jun 2000
Location: No fixed address
Posts: 897
Default Re: Pro Tools Crash on Save/Autosave

Same here.

Lacie 7200 rpm external.
I tried everything else for a month.
Drive finally ate it.
Problem over.
__________________
bookerv12
Reply With Quote
  #9  
Old 02-23-2014, 06:27 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,136
Default Re: Pro Tools Crash on Save/Autosave

Quote:
Originally Posted by Bookerv12 View Post
Same here.

Lacie 7200 rpm external.
I tried everything else for a month.
Drive finally ate it.
Problem over.
For me it was a less than month old Glyph GPT50 external drive that went south. Thankfully warranty replacement was no problem (and my data was on the new drive ).
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
  #10  
Old 05-17-2017, 11:10 AM
igetnosleep igetnosleep is offline
Member
 
Join Date: Mar 2017
Location: Northern Ireland
Posts: 12
Default Re: Pro Tools Crash on Save/Autosave

Quote:
Originally Posted by WestPhillySoulzition View Post
Thanks. I will pull a crash log, but I read through logs in the past and could not find anything relevant. I will post one later today.

Yes, it happens directly after the transport stops.

I think I found something interesting. When PT crashes it always creates a 20kb bad session called (sbsosfnsofghso.ptf) or something to that effect.

When you save, PT normally creates a separate file (with the above gibberish name) saves and then replaces the proper session file with the proper name and then deletes the file with the above gibberish name. Well, thats what happens when I watch my project folder and hit save. I believe this is done so that PT does not corrupt session files.

However, PT seems to crash when it tries to replace original file with the newly saved file. I am always left with a gibberish 20kb pro tools file that does not work.

So, I turned off Autosave and only performed "save as" every time I needed to. I would never just hit save. This eleviated the problem, but is not a solution. I never had the problem once when working in this manor.

The problem seems to stem from when PT tries to replace the session file from the 20kb file.

Does that make sense?

Ill report the crash log later.
I am having this exact same problem, did you narrow it down or was it the disk drives as suggested here ? thanks
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools 10 closed incorrectly + save preferences against crash cmbourget Windows 8 12-12-2012 08:58 AM
Access Violation errors on save, autosave (and randomly at other times) seansolar1234 Windows 11 08-05-2012 06:59 AM
DIGISUPPORT PLEASE HELP!!! PT 8.0.1cs1 freezes during autosave and save kfoody Pro Tools M-Powered (Win) 1 12-14-2009 04:04 PM
7.2 Save / Autosave Error aux Pro Tools TDM Systems (Mac) 2 08-20-2006 08:00 AM
problems with autosave and save in general req06 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 05-13-2006 06:11 PM


All times are GMT -7. The time now is 06:28 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com