Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools 2019

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-09-2020, 04:17 PM
mattrixx mattrixx is offline
Member
 
Join Date: Jan 2005
Location: Adelaide - Australia
Posts: 840
Default PTU 2019.12 update image file corrupt??

Hi all,
Just trying to d/load and install the (MacOS) 19.12 update and keep getting the message....

“Pro_Tools_2019.12.0_Mac.dmg” is damaged and can’t be opened. You should move it to the Bin.

Tried on three seperate machines now. Any ideas??
__________________
Matt McKenzie-Smith
mattrixx.net
SourceConnect - mattrixx
AVID Collab user - mattrixx
Reply With Quote
  #2  
Old 01-09-2020, 04:40 PM
Sardi Sardi is online now
Member
 
Join Date: Aug 2002
Location: Perth
Posts: 1,832
Default Re: PTU 2019.12 update image file corrupt??

What browser?


Sent from my iPhone using Tapatalk
Reply With Quote
  #3  
Old 01-09-2020, 04:41 PM
mattrixx mattrixx is offline
Member
 
Join Date: Jan 2005
Location: Adelaide - Australia
Posts: 840
Default Re: PTU 2019.12 update image file corrupt??

Safari. Will give Chrome a go in a sec
__________________
Matt McKenzie-Smith
mattrixx.net
SourceConnect - mattrixx
AVID Collab user - mattrixx
Reply With Quote
  #4  
Old 01-09-2020, 04:44 PM
Sardi Sardi is online now
Member
 
Join Date: Aug 2002
Location: Perth
Posts: 1,832
Default Re: PTU 2019.12 update image file corrupt??

Yeah it’s worth trying a different browser just in case.

I didn’t have any issue downloading it. Honestly can’t remember which browser I used though. I have both Chrome and Safari but tend to use the latter more.


Sent from my iPhone using Tapatalk
Reply With Quote
  #5  
Old 01-09-2020, 04:47 PM
mattrixx mattrixx is offline
Member
 
Join Date: Jan 2005
Location: Adelaide - Australia
Posts: 840
Default Re: PTU 2019.12 update image file corrupt??

Just tried with Firefox... same result. Dammit.
__________________
Matt McKenzie-Smith
mattrixx.net
SourceConnect - mattrixx
AVID Collab user - mattrixx
Reply With Quote
  #6  
Old 01-10-2020, 11:45 PM
mattrixx mattrixx is offline
Member
 
Join Date: Jan 2005
Location: Adelaide - Australia
Posts: 840
Default Re: PTU 2019.12 update image file corrupt??

Just tried again today... no go! Arrgh
__________________
Matt McKenzie-Smith
mattrixx.net
SourceConnect - mattrixx
AVID Collab user - mattrixx
Reply With Quote
  #7  
Old 01-11-2020, 12:52 AM
Sardi Sardi is online now
Member
 
Join Date: Aug 2002
Location: Perth
Posts: 1,832
Default Re: PTU 2019.12 update image file corrupt??

How strange. Don’t really know what else to suggest.

Actually, do you have Pacifist? It allows you to open disk images and extract files without going through the install. I think there’s a timed demo. Might be worth seeing if the images are actually damaged or if there’s something else at play.

Have you had any issues with any other downloads in general or from the AVID site?


Sent from my iPhone using Tapatalk
Reply With Quote
  #8  
Old 01-11-2020, 04:50 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Soprano State (NJ)
Posts: 17,040
Default Re: PTU 2019.12 update image file corrupt??

Someone else just recently had a similar issue with the .dmg downloaded on a Mac and ended up going to a Windows machine and downloading the .dmg file there. See this thread: http://duc.avid.com/showthread.php?p...79#post2549879
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
  #9  
Old 01-11-2020, 03:49 PM
mattrixx mattrixx is offline
Member
 
Join Date: Jan 2005
Location: Adelaide - Australia
Posts: 840
Default Re: PTU 2019.12 update image file corrupt??

Mmm, I haven't typically had issues like this with AVID downloads in the past.
__________________
Matt McKenzie-Smith
mattrixx.net
SourceConnect - mattrixx
AVID Collab user - mattrixx
Reply With Quote
  #10  
Old 01-11-2020, 04:01 PM
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 1,758
Default Re: PTU 2019.12 update image file corrupt??

Assuming dud download was from your Avid account - did you also try updating 2019.10 to 2019.12 from Avid Link?
__________________
Pro Tools 2019.12 and 12.5.1 HD - Studio One 4 Pro - Win10 64 Pro – Lenovo W520 ThinkPads & 433830U Docks – Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools 11.1.1 (Mac) Installer Image corrupt pixelHavok macOS 30 01-10-2014 02:34 PM
Pro Tools 10 Express Direct Downloads are Corrupt Image seansvs macOS 2 08-06-2013 11:04 AM
Moving PT vom G4 to G5 with image-file? Frank Kruse Post - Surround - Video 8 07-15-2006 01:34 PM
Image File (Is it better?) Taffypro Digidesign Hardware & Software 1 03-30-2005 03:24 PM
Multiple tracks from one image file ? Dirk Christiaens Digidesign Hardware & Software 0 07-09-1999 06:00 AM


All times are GMT -7. The time now is 08:45 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com