ilok License Manager & HD11 Upgrade confusion

[mrhurless]

Meads and ef3000 I have sent you private messages as well. Please reply and we'll see what we can do.

[Meads]

Thanks Matt, I replied.
I'm so glad that you're there now to help out. I'd be up the wall, if I were on my own.

[Gugge]

Arghh - I also had my HD10,HD9 og 8 licenses deleted from my Ilok2 when trying to surrender to get HD11 (not happy at all)

[jolimont]

also to me....i can only use avid instruments (but not protools hehe)

[mrhurless]

Thanks Meads!

Gugge--I've sent you a private message as well. Please reply and we'll go from there.

[mrhurless]

You too jolimont--I sent you a PM. Please reply and we'll take it from there.

[Kim G. Rasmussen]

I should be happy since I do tech support for a living, but this is not how I like to make money :-(

[mrhurless]

Kim--sent you a PM. Reply and we'll go from there.

[mrhurless]

Thanks for providing me with information everyone. I've escalated this and these accounts are being investigated to see what the issue is. Thank you for your patience as we work through this.

[Meads]

Originally Posted by mrhurless

Thanks for providing me with information everyone. I've escalated this and these accounts are being investigated to see what the issue is. Thank you for your patience as we work through this.

Can you give us an idea, approx. how long this will take to resolve?