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#1
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ProTools Not Opening After Windows Update Yesterday
Since yesterday's Windows Auto-Updates (7.11.13), My ProTools 9.06 will not open. I get an error 7 msg. I tried a method posted in a thread regarding the same issue from last October (msconfig, hide Microsoft Services, check Avid/M-box/Pace) boxes, reboot) but it didn't work.
thanks for any help you can provide. Gregg |
#2
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Re: ProTools Not Opening After Windows Update Yesterday
BTW, here's my computer info, below. I have assumed it was the recent Windows updates that are causing the problem, since I was able to open ProTools 9 a week ago (and have been able to for the year and a half). This is the only thing I'm aware that has changed.
SiSoftware Sandra ID Host Name : GreggFiller-PC Workgroup : WORKGROUP Computer Model : Dell Inspiron 570 Serial Number : D20**** Chassis : Dell Desktop Mainboard : Dell 04GJJT Serial Number : ..CN7016********* BIOS : Dell A06 03/29/2012 Total Memory : 5.75GB DIMM DDR3 Processors Processor : AMD Athlon(tm) II X4 630 Processor (4C 2.8GHz, 2GHz IMC, 4x 512kB L2) Socket/Slot : AM2r2/AM3 Chipset Memory Controller : Dell RS780/880 Host Bridge 2x 2GHz (4GHz), Integrated Graphics Memory Controller : AMD F10 Athlon 64/Opteron/Sempron HT Hub 2x 2GHz (4GHz), 2x 3GB DIMM DDR3 1GHz 128-bit Memory Module(s) Memory Module : Kingston KTW149-ELD 1GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Kingston KTW149-ELD 1GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Samsung M378B5673FH0-CH9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Samsung M378B5673FH0-CH9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Video System Monitor/Panel : Hewlett Packard HP w2207 (1680x1050, 22.0") Video Adapter : ATI Radeon HD 4200 (40SP SM4.1 500MHz, 256MB 1GHz 32-bit, Integrated Graphics) Graphics Processor Storage Devices WDC WD7501AAES-75W7A0 (750.2GB, SATA300, 3.5", 7200rpm) : 699GB (C:) Generic- SD/MMC (USB2) : N/A (G:) Generic- Compact Flash (USB2) : N/A (H:) Generic- SM/xD Picture (USB2) : N/A (I:) Generic- MS/MS-Pro (USB2) : N/A (J:) TSSTcorp DVD+/-RW TS-H653G (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:) Logical Storage Devices RECOVERY : 13GB (NTFS) OS (C:) : 686GB (NTFS) @ WDC WD7501AAES-75W7A0 (750.2GB, SATA300, 3.5", 7200rpm) Removable Drive (G:) : N/A @ Generic- SD/MMC (USB2) Removable Drive (H:) : N/A @ Generic- Compact Flash (USB2) Removable Drive (I:) : N/A @ Generic- SM/xD Picture (USB2) Removable Drive (J:) : N/A @ Generic- MS/MS-Pro (USB2) Hard Disk (Q:) : N/A Optical Drive (D:) : N/A @ TSSTcorp DVD+/-RW TS-H653G (SATA150, DVD+-RW, CD-RW, 2MB Cache) Peripherals LPC Hub Controller 1 : Dell IXP SB600/700/800 SMBUS Controller LPC Hub Controller 2 : Dell SB700/800 LPC host controller LPC Legacy Controller 1 : ITE IT8720F Audio Device : Dell IXP SB600 High Definition Audio Controller Audio Codec : Realtek Semi 888 High Definition Audio Audio Device : Dell RS880 Audio Device [Radeon HD 4200] Audio Codec : ATI (AMD) HDMI Audio Disk Controller : ATI (AMD) SB700/800 SATA Controller [AHCI mode] USB Controller 1 : Dell SB700/800 USB OHCI0 Controller USB Controller 2 : Dell SB700/800 USB OHCI1 Controller USB Controller 3 : Dell SB700/800 USB EHCI Controller USB Controller 4 : Dell SB700/800 USB OHCI0 Controller USB Controller 5 : Dell SB700/800 USB OHCI1 Controller USB Controller 6 : Dell SB700/800 USB EHCI Controller FireWire/1394 Controller 1 : ADS Technologies TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller SMBus/i2c Controller 1 : ATI SB700 SMBus Printers and Faxes Printer : WebEx Document Loader (1200x1200, Colour) Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour) Printer : Microsoft XPS Document Writer (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : Bullzip PDF Printer (4000x4000, Colour) Printer : Brother PC-FAX v.2.1 (200x200, USB) Printer : Brother MFC-495CW Printer (USB, Colour) Peripherals Network Services Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet) Network Adapter : TAP-Windows Adapter V9 (Ethernet) Wireless Adapter : D-Link DWA-130 Wireless N USB Adapter (802.11g (ERP), AES-CCMP, 150Mbps) Operating System Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1) Platform Compliance : x64 Windows Experience Index Current System : 4.1 |
#3
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Re: ProTools Not Opening After Windows Update Yesterday
Well, a conversation with myself . . .
I just went to msconfig on the Run menu, went to Services tab, hid all Microsoft services, disabled all services, checked the Avid, M-box, and Pace boxes, and Applied it. After rebooting, ProTools ran again. I then went through each non-Microsoft/non-Avid/Pace service one-by-one, checking its box and Applying, then tried to start ProTools. I found the culprit, an unnecessary service, and left it unchecked and Applied and Restarted. ProTools opens fine now. |
#4
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Re: ProTools Not Opening After Windows Update Yesterday
Could you possibly share with us what that service was in case someone else has a similar issue? It might help me with a problem I am having on one of my systems right now. TlA!
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#5
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Re: ProTools Not Opening After Windows Update Yesterday
Glad you got it sorted! Good detective work
And, a reminder to all. Automatic updates should be turned OFF, and you should ALWAYS have a backup plan. Mine is the religious use of Acronis True Image and saving a drive image BEFORE any update, whether its a Windows update, a Pro Tools update, or the installation of ANY software.
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
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